Accept your driver invitation
When your dispatcher adds you as a driver in Upper, you get an email with a password. Download the app, sign in with your email, and your assigned routes appear.
When your dispatcher adds you as a driver in Upper, you'll receive an email from Upper that includes a password for your account. Download the Upper Driver app on your phone, sign in with your own email address and that password, and the routes your dispatcher assigns to you appear in the app, ready to navigate.
Your workspace may label your role Driver or Technician depending on how your company set up Upper. The setup steps are the same either way.
Before you start
- Your invitation email — Check the inbox for the email address your dispatcher used to add you. Look in spam or junk if you don't see it within a few minutes.
- A smartphone — The Upper Driver app runs on iOS and Android. It is not available on desktop.
- An internet connection — You need signal to download the app and sign in for the first time.
Accept your invitation
Open the email from Upper
Find the email from Upper in the inbox tied to the address your dispatcher used. It contains the password for your account.
Download the Upper Driver app
Install the app from the App Store (iOS) or Google Play (Android). See Download the driver app for the store links.
Sign in
Open the app and sign in with your email address and the password from the email.
Start receiving routes
Once you're signed in, any route your dispatcher shares with you appears in the app automatically, ready to navigate.
Keep your sign-in details somewhere secure. If you reinstall the app or switch phones, you'll need them to sign in again.
Troubleshooting
Related
Vehicle Profile fields reference
Reference for every Vehicle Profile field in Upper: Basic Info, Identity, Compliance, and Maintenance. See field types, options, and accepted ranges.
Add a stop from the driver app
Add a stop in the Upper driver app while you're on a route — if your dispatcher has turned on the Add Stop permission. If it's off, message dispatch to add it.