Receive an assigned route
Upper auto-assigns routes — there's no accept or reject. When dispatch shares a route to your driver app, it appears ready to preview and start.
In Upper, routes are assigned to you by your dispatcher — there's no accept or reject button in the driver app. When your dispatcher shares a route, either right away or at a scheduled time, it appears in the app, ready for you to preview and start.
This article uses driver and delivery labels (Share to Drivers, Proof of Delivery). If your workspace is set up for service work, you may see Technician, Proof of Service, and similar labels instead — the steps are the same.
How a route reaches you
Upper assumes routes are planned and assigned on the web app, then sent to your phone. The dispatcher drives the whole handoff:
Dispatch plans and shares the route
From the route, your dispatcher uses Share to Drivers. They can either share it now or schedule it to send at a chosen time before the shift.
The route lands in your app
If dispatch chose Share Now, the route appears immediately. If they used Schedule, it appears at the scheduled send time — for example, a set amount of time before your shift starts.
You preview and start
Open the route to review the stops, then start when you're ready. There's nothing to accept — the route is already yours.
As the route moves through its lifecycle, its status progresses: Draft → Ready for Dispatch → Dispatched → In Transit → Completed. A route you can run on your phone has been dispatched to you.
If a route isn't showing up yet
A scheduled route won't appear until its send time arrives. If you expect a route and don't see it:
- Make sure you have an internet connection so newly shared routes can reach your phone.
- Confirm with dispatch that they actually shared the route to you.
- For a route scheduled for later, wait until the scheduled send time — don't expect it early.
If you can't run a route
You don't reject a route in the app — you let dispatch know. Tell your dispatcher you're unavailable and why, and they can reassign the route to another driver or recall and reschedule it.
If your shift is changing or a vehicle is down, tell dispatch as early as you can. The earlier they know, the more time they have to rebalance routes before drivers leave.
Troubleshooting
Related
Reattempt a failed delivery
Retry a failed or skipped stop in the Upper driver app — reopen it yourself if your workspace allows it, or run the reattempt route dispatch builds for you.
Reset your driver password
Forgot your Upper driver password? You can't reset it from the app — your admin resets it from the web Users page, then you sign in and set a new one.