Skip a stop and return later
Can't complete a stop right now in the Upper driver app? Skip it with a reason, keep working your route, and come back to it later in your shift.
When a stop isn't ready when you arrive — the customer isn't home, the business hasn't opened yet, or the timing is off — you don't have to give up on it. In the Upper driver app you can skip the stop, keep working the rest of your route, and come back to it later in your shift.
Labels vary by workspace. If your workspace is set up for service work, you may see Technician, Proof of Service, and Service Options in place of Driver, Proof of Delivery, and Delivery Options. The steps are the same.
How skipping a stop works
Skipping sets a stop aside so you can move on to the rest of your route. A reason is captured when you skip, and that reason — along with any notes you add — syncs back to the web app so your dispatcher can see what happened.
Coming back to a skipped stop is a matter of returning to it later in your run and completing it then. Skipping is the way you set a stop aside without leaving it open in front of you, so you can keep moving and loop back when the timing is right.
Add a clear reason and note when you skip — for example, "Business opens at 10, will return." That tells dispatch you intend to come back, and it keeps your route history accurate.
Skip a stop so you can come back to it
Open the stop you can't complete yet
Open the stop in the driver app.
Skip it instead of completing it
Rather than completing the stop, mark it as skipped.
Add a reason and a note
A reason is captured on a skipped stop. Pick the closest match and add a note explaining the situation and that you plan to return.
Keep working your route
Move on to your other stops and complete them as usual.
Return to the stop later in your shift
Come back to the stop when the timing works, and complete it — capturing whatever proof of delivery your workspace requires.
Skip vs. fail
There's no separate "fail" action in the driver app — you record a stop you can't complete by skipping it and choosing a reason. The reason is what tells dispatch the difference between "come back later" and "this can't be done."
| Situation | What to record |
|---|---|
| You plan to return — customer asked you to come back, business about to open, timing issue | Skip, with a reason and a note saying you'll return |
| The delivery can't be completed at all — wrong address, customer refused, closed for the day | Skip, with a reason that makes clear it needs to be rescheduled or closed |
ETAs for your route are based on historical traffic data, not a live feed. Going out of order or looping back on a long route can push later stops outside their time windows, so a quick heads-up to dispatch keeps customer ETAs accurate.
Common scenarios
- Customer asked you to come back in an hour — Skip with a note, continue your route, and loop back near the end of your shift.
- Business doesn't open until 10am — Skip during your early stops and return once they're open.
- You're held up at one stop — Skip it for now, work the stops you can reach, and come back when you're able.
Troubleshooting and FAQ
Related
Set up CarPlay with Upper
Set your navigation app in Upper, connect your iPhone to CarPlay, then tap Navigate on a stop to see directions on your car's display while you run the route.
Skip or fail a delivery
Can't complete a delivery in the Upper driver app? Skip the stop and add a reason and a note so dispatch can decide whether to reschedule, reassign, or close it.