Send a message to dispatch
Message your dispatch team from the Upper driver app. Send stop-level questions, flag problems, and share on-route updates without leaving the app.
The Upper driver app gives you a built-in way to message your dispatch team while you're on a route. Type your message, send it, and the same person who planned and sent your route reads it on the web dashboard — so they can reply, adjust your stops, or call the customer. It also leaves a written record you can both look back on.
Your workspace may label the people who run routes as drivers or technicians, and deliveries as service. The steps work the same way whichever labels you see.
Send a message to dispatch
Open the Upper driver app
Make sure you're signed in with your own driver account, using the email and password you use for Upper, so dispatch knows the message is from you.
Open chat
Go to the chat area of the app.
Type your message
Enter what you need to tell dispatch in the message field.
Send
Send the message. Dispatch reads it on the web dashboard and replies in the same conversation.
What to put in your message
Clear messages get faster, more useful replies. A few habits help:
- Include the stop number or customer name when your message is about one specific stop — dispatch may be tracking several drivers at once, so that detail saves them a lookup.
- Ask one clear question per message rather than bundling several together.
- Report a blocker as soon as it happens — a locked gate, a wrong address, or a customer refusing the delivery.
For day-to-day coordination, a message is usually faster than a phone call and leaves a written record. Save the phone for anything time-critical or safety-related.
How dispatch sees your message
Your dispatch team works in the Upper web dashboard — the same place they plan routes and send them out. Messages from the app show up there, so they can reply, escalate, or adjust your route based on what you tell them. The conversation stays available as part of the communication record, which is useful later when anyone needs to understand why a delivery was delayed or reattempted.
Troubleshooting
Related
See routes assigned to you
Routes appear in the Upper driver app as soon as your dispatcher shares them — there's no accept or decline. Pull to refresh if a new route isn't showing yet.
Set up Android Auto with Upper
Set Google Maps or Waze as your navigation app in Upper, connect your Android phone to the car, then tap Navigate to see directions on the Android Auto screen.