View your assigned routes
Routes your dispatcher shares appear in the Upper driver app, ready to open. Tap a route to see its stops, map, and totals — no accept or decline step.
When your dispatcher shares a route to you, it appears in the Upper driver app, ready to run. Open the app at the start of your shift and your work is there — there's no route to pick up or accept. Tap any route to open its stops, map, and totals.
This article uses driver and delivery labels. If your workspace is set up for service work, you may see Technician, Proof of Service, and similar wording instead. The steps are the same.
Before you start
- The Upper driver app installed, with you signed in using your own email and password.
- A working internet connection, so a newly shared route can reach your phone.
View your assigned routes
Open the Upper driver app
Sign in with your own email and password if you aren't already signed in.
Find your routes
The routes your dispatcher has shared to you are listed, ready to open.
Tap a route to open it
Open a route to see its stops, the map, and route totals such as the number of stops, estimated duration, and distance.
If a route you're expecting isn't there yet, pull down on the list to refresh and check for newly shared routes. This is the fastest way to make a just-shared route appear.
How a route reaches your phone
You don't pick up routes yourself. Your dispatcher plans the route in the Upper web app and sends it with Share to Drivers. They can send it one of two ways:
- Share Now — the route is sent immediately and appears in your app right away.
- Schedule — dispatch sets a time, and the route reaches you then (for example, shortly before your shift starts).
Either way, there's nothing to accept or decline. Once a route has been shared to you, dispatch can watch its status move along — from Ready for Dispatch to Dispatched, then In Transit while you're running it, and Completed when you finish.
Troubleshooting
If you can't run a route that's been assigned to you, you don't decline it in the app — message dispatch so they can reassign or reschedule it. If you're still stuck, email support@upperinc.com.
Related
View the full stop list and timeline
Open a route in the Upper driver app to see every stop in delivery order, with addresses, time windows, and status. Tap a stop for full customer details.
What managers can do from mobile
Upper has no separate admin app. Managers open the web app at my.upperinc.com in any mobile browser to dispatch routes and read live status on the go.