Capture proof of delivery
Capture a photo, signature, or notes in the Upper driver app before you complete a stop. Your admin sets which proof of delivery items are required.
Proof of delivery (POD) is the evidence you attach to a stop to show it was completed — a photo, a signature, a note, or any combination. You capture these at the stop before marking it complete. Your admin controls which items are required, so what you see at each stop depends on your workspace's settings.
If your workspace is set up for service work, you may see Proof of Service instead of Proof of Delivery, and Technician instead of Driver. The steps are the same — only the labels differ.
What you can capture
Upper supports three kinds of proof at a stop:
- Photos — one or more images. If your admin allows it, you can also upload an image from your gallery instead of taking a new one.
- Signature — captured on screen with a finger or stylus.
- Notes — typed text the driver/technician adds at the stop.
Your admin decides which of these are required to complete a stop, and can set different requirements for completing a stop versus skipping one. If an item is required and you haven't captured it, you won't be able to finish the stop until you do.
Capture a photo
Open the stop
At the stop, tap to open it in the app.
Open the camera
Tap the photo or camera option, then take a photo of the package, the drop-off location, or other delivery proof.
Confirm the photo
Confirm the photo to attach it to the stop. If your admin has enabled gallery upload, you can choose an existing image instead of taking a new one.
Capture a signature
Open the stop
At the stop, tap to open it in the app.
Open the signature pad
Tap the signature option to open the signing area.
Hand the device to the recipient
Hand the device to the customer to sign on screen with a finger or stylus, then save the signature to attach it to the stop.
Add a note
If notes are part of your workspace's proof requirements, tap the notes field and type any relevant context — what was said at the door, where the package was left, or anything dispatch should know.
Take photos that include context — the package at the door with the building number visible, or the spot the customer asked you to use. A photo of just the package on bare pavement is hard to rely on if a delivery is questioned later.
What happens after you complete the stop
Once you complete a stop on a dispatched route, the proof you captured syncs back to the web app, where dispatch can see it alongside timestamps and notes for that stop. Completed stops appear in Tasks > Completed.
If your admin has turned on one-tap completion (Complete / Skip on click), stops are finished in a single tap and the per-stop photo, signature, and notes requirements don't apply. The two setups are mutually exclusive — you'll either capture proof at each stop or complete in one tap, not both.
Troubleshooting
Related
Capture proof of delivery
Capture proof of delivery in the Upper driver app with photos, a signature, and notes. Your admin sets which are required, and they sync back to dispatch.
Change your password from the app
Change your Upper driver password from the Change Password screen — enter your old password, type a new one, confirm it, and save. Lost it? Ask your admin.