Complete a stop
Finish a delivery in the Upper driver app: open the stop, capture any required proof of delivery, then mark it complete so the work syncs back to dispatch.
When you finish a delivery, mark the stop complete in the Upper driver app. Completing a stop records any proof of delivery your workspace requires and sends that work back to dispatch, where it appears in the web app under Tasks > Completed with its proof, timestamps, and notes.
Labels vary by workspace. If your workspace is set up for service work, you may see Technician, Proof of Service, and Service Options in place of Driver, Proof of Delivery, and Delivery Options. The steps are the same.
Complete a stop
Open the stop
After you finish the delivery, open the stop you are working in the driver app.
Capture any required proof of delivery
Your admin decides what is required to complete a stop. Depending on your workspace settings, you may need to add one or more of these before you can finish:
- Photos — one or more images of the drop-off
- Signature — a signature from the recipient
- Service notes — a typed note about the delivery
If a workspace requires none of these, you can complete the stop in a single tap.
Mark the stop complete
Once the required proof is captured, mark the stop complete. The stop is recorded as completed and your route progress updates.
Capture the required proof first. If your workspace requires a photo, signature, or note to complete a stop, you cannot finish the stop until that requirement is met — so checking what is required when you first open the stop saves a trip back.
What happens after you complete a stop
- The completed stop and its proof of delivery sync back to the web app, where dispatch can see it under Tasks > Completed along with timestamps and notes.
- Your route progress reflects the completed stop, and you can move on to the next stop on your list.
ETAs for a route are based on historical traffic data, not a live feed, so the time estimates dispatch sees are projections rather than minute-by-minute readings.
Troubleshooting and FAQ
Related
Change your password from the app
Change your Upper driver password from the Change Password screen — enter your old password, type a new one, confirm it, and save. Lost it? Ask your admin.
Complete stops out of order
Need to take a stop out of turn in the Upper driver app? Here's how the Go here action and Reverse Route work, and what your dispatcher controls in App Config.