How data syncs when you go back online
When your phone reconnects, the Upper driver app uploads the work you completed offline — stop statuses and any proof you captured — so your dispatcher can see it.
The Upper driver app keeps running your route when your phone loses signal, and it holds the work you complete on your phone until your connection comes back. When you are online again, that work syncs up so your dispatcher can see your progress. You do not have to switch anything on or upload anything by hand.
Most workspaces use driver and delivery labels (Proof of Delivery, Delivery Options). If your workspace is set up for service work, you may see Technician, Proof of Service, and similar labels instead. The behavior is the same.
What happens when you reconnect
As soon as your phone has a working connection again — cellular or Wi-Fi — the app catches up on its own.
Your phone regains a connection.
The Upper app picks up the connection and starts syncing the work you completed while you were offline.
Your completed and skipped stops, along with any proof you captured at each stop, upload to Upper.
Your dispatcher's view updates with your progress.
What syncs back
What you capture at each stop depends on how your workspace has set up its stop requirements (for example, a photo, a signature, or notes). Whatever you recorded offline is held on your phone and uploads when you reconnect, alongside each stop's status — completed or skipped.
If your route may take you through areas with weak or no coverage, confirm the route is fully loaded on your phone before you set off. See Download routes for offline use.
Keep the app installed until your work has synced
Your offline work lives on your phone until it has uploaded. Until then, keep the Upper app installed and signed in.
Avoid removing or reinstalling the app while you still have completed stops that have not synced. Wait until your work has uploaded before making changes to the app on your phone.
Troubleshooting
Related
Features available in offline mode
See what the Upper driver app can do without a connection. Work your route offline, and queued actions sync back to dispatch once your signal returns.
How offline mode works
The Upper driver app keeps running on the route you already have open, so you can keep working a stop when signal drops. Your work syncs once the connection returns.