Features available in offline mode
See what the Upper driver app can do without a connection. Work your route offline, and queued actions sync back to dispatch once your signal returns.
Signal drops out in basement parking, rural service areas, and the middle of apartment blocks. The Upper driver app is built to keep going when that happens: the route you've already received stays on your phone, so you can keep working stops while you're offline, and your changes sync back to dispatch once you reconnect.
This page describes which capabilities depend on a connection and which don't. The terms your app shows may differ by workspace — a workspace set up for service teams shows Technician and Proof of Service in place of Driver and Proof of Delivery.
What needs a connection — and what doesn't
The simplest way to think about offline behavior: anything that has to reach dispatch or an outside service in the moment needs a connection, while working the route you already have on your phone does not.
Capabilities that rely on a live connection include:
- Navigation handoff to a map app (Google, Apple, Waze, and the others) — map apps fetch their data online.
- Live Location tracking, which sends your position to the dispatcher in real time. With no connection, dispatch can't see your live position.
- Real-time updates from dispatch, such as a newly shared route or a change pushed from the web app — these can't reach your phone until you're back online.
- Messaging dispatch in real time.
Heading into an area you know has poor coverage? Open your route while you still have signal so it's loaded on your phone before you lose connection. Then work through the route's stops, and let everything sync when your signal comes back.
Working a stop while offline
When you're offline, the goal is the same as always: open each stop, complete or skip it, and capture whatever your workspace requires. Your dispatcher controls what's required at a stop from App Config in the web app — this can include photos, a signature, and notes, configured separately for completed stops and skipped stops.
Open the stop
Tap the stop in your list to see its address, instructions, and any details that came with the route.
Complete or skip it
Mark the stop as completed, or skip it and record the reason your workspace asks for.
Capture proof at the stop
Add the proof your workspace requires for that stop — for example photos, a signature, or notes.
Move to the next stop
Continue down the list. Your actions are held on the phone until a connection is available.
When you reconnect
Once your phone is back online, the work you did offline syncs back to the web app, where it appears with its proof and timestamps. For the full sequence — including what to expect if two changes overlap — see the related articles below.
Troubleshooting
If you're stuck, reach the support team at support@upperinc.com.
Related
Features available in CarPlay mode
In CarPlay mode, Upper hands navigation to your map app on the car display, while stop management and proof of delivery stay in the Upper app on your iPhone.
How data syncs when you go back online
When your phone reconnects, the Upper driver app uploads the work you completed offline — stop statuses and any proof you captured — so your dispatcher can see it.