How driver app sequence flexibility works
Learn how drivers can take a stop out of turn in the Upper driver app using Go here and Reverse Route, and how your admin controls these in App Config.
Upper builds an optimized stop order for every route, sequenced for distance, time, and each stop's time windows. The driver app can still let drivers take a stop out of turn when the day calls for it. How much flexibility a driver has is governed by your admin in App Config, which applies to all drivers in your workspace.
Your workspace may label drivers as "technicians" and deliveries as "services." The actions in this article work the same way under either label.
What "sequence flexibility" means in practice
There is no single on/off switch called "flexible" or "strict." Instead, the driver app gives drivers two specific tools for taking stops out of the optimized order, and each one is a capability your admin can turn on or off:
- Go here — bumps one chosen stop to the front of navigation so the driver heads there next.
- Reverse Route — flips the whole stop order end to end.
When both are turned off, drivers follow the optimized order as built. When they're available, drivers can adapt on the ground. Both live in the Optimization section of App Config.
Jump to one stop with "Go here"
Use Go here when a driver needs to navigate to a stop that isn't next in line — a customer asks them to come early, or one stop is clearly right next to them.
Open the stop you want to go to next
Find the stop in the stop list and open it.
Tap "Go here"
This sets that stop as the next navigation target instead of the next stop in the planned order.
Navigate and complete the stop as usual
Capture whatever proof of delivery your workspace requires (photo, signature, or notes), then mark the stop complete.
Go here appears in App Config as Change Stop navigation in priority (Go here). If a driver doesn't see it, it has been turned off for your workspace.
Run the route in reverse
If a driver needs to work the route back-to-front — for example, they're already near what would be the last stop — Reverse Route flips the stop order end to end. Like Go here, this is an App Config capability and may be turned off for your workspace.
Reversing the route changes the order for the entire run. Use Go here when a driver only needs to take a single stop out of turn.
What stays fixed
Taking a stop out of order changes only the order a driver travels in. It does not re-optimize the route. If you need a genuinely better sequence, re-optimize the route from the web dashboard and re-share it to drivers.
ETAs are calculated from historical traffic data, not the road conditions in front of the driver right now. Going out of order on a long route can push later stops outside their time windows. When a driver does deviate, a heads-up to dispatch keeps customer ETAs accurate — especially if live location is enabled and the dispatcher is watching the route on Live Tracking.
Who controls it
These capabilities are set by your admin in App Config, the workspace-wide permission editor for the driver app. App Config applies to all drivers, and a single driver can be given an override (their App Config Status shows as Modified rather than General). If a driver needs Go here or Reverse Route turned on, ask your admin to enable it.
Related
Download the Upper driver app
Get the Upper driver app on iOS or Android. Install from the App Store or Google Play, scan the QR code, or use the link in your invitation email.
Enable or disable notifications
Route alerts in the Upper driver app are decided by dispatch. What you control is whether your phone lets Upper send notifications at all — turn them on or off in your phone settings.