Add a stop from the driver app
Add a stop in the Upper driver app while you're on a route — if your dispatcher has turned on the Add Stop permission. If it's off, message dispatch to add it.
Sometimes a stop comes up after you're already on the road — an urgent delivery, a pickup a customer asks for, or one you need to slot in before you head back. In the Upper driver app you can add that stop yourself, as long as your dispatcher has turned on the Add Stop permission for drivers. If it's off, message dispatch and they'll add it from the web dashboard.
Your dispatcher controls what drivers can do in the app from App Config. The Add Stop permission lives in the Stops section. If you don't see an option to add a stop, that permission is off for your workspace — Upper hides actions you're not authorized to use rather than greying them out.
Before you start
- Add Stop must be enabled. Your dispatcher sets this in App Config (Stops section). When it's off, there's no add-stop option in the app.
- Have the address ready. You'll need the new stop's address, plus any details you already have for it (such as a customer name or a note).
Add a stop while you're on a route
Open your active route
Open the route you're currently running in the driver app.
Start adding a stop
Use the app's add-stop action to begin. This is only available when your dispatcher has enabled the Add Stop permission.
Enter the new stop
Enter the new stop's address, along with any other details you have for it.
Save the stop
Save the stop so it's added to your route.
Re-sequence if needed
A newly added stop isn't part of the original optimized order. If you want Upper to fit it into the most efficient sequence rather than visiting it as a one-off, re-optimize the route — or coordinate with dispatch, who can re-optimize from the web dashboard.
If the new stop's customer should get an ETA or arrival notification, let dispatch know. They can confirm the stop has the right contact details on the dashboard so the customer is kept in the loop.
Common scenarios
- Dispatch calls with an urgent delivery — If you have the Add Stop permission, adding it yourself is fastest. Otherwise dispatch adds it from the dashboard and shares the updated route to you.
- A customer flags you down and asks for a pickup — Add the stop, capture proof of delivery if your workspace requires it, and message dispatch so the work is tracked.
- You realize a stop was missed nearby — Add it and handle it before you move on, rather than circling back later.
Labels can differ by workspace. If your account is set up for service work, you may see Technician and Proof of Service instead of Driver and Proof of Delivery. The steps are the same.
Related
Accept your driver invitation
When your dispatcher adds you as a driver in Upper, you get an email with a password. Download the app, sign in with your email, and your assigned routes appear.
Add delivery notes
Add a note to any stop in the Upper driver app to record where you left a package or why a delivery failed. Notes save with the stop and reach dispatch.