Use the app offline
The Upper driver app keeps running the route you already have open when your signal drops. Work your stops offline and they sync to dispatch once you reconnect.
Drivers lose signal all the time — basement parking, rural roads, the middle of an apartment block. The Upper driver app is built for that. When your phone loses internet, you can keep working the route you already have open, and the work you do syncs back to your dispatcher once your connection returns. There is no separate "offline mode" to switch on.
Most workspaces use driver and delivery labels (Proof of Delivery, Delivery Options). If your workspace is set up for service work, you may see Technician, Proof of Service, and similar labels instead. The behavior is the same.
Get your route on your phone before you go offline
The app works offline on a route you have already opened while you had a connection. Open your assigned route while your phone has signal — for example, before you set off — so the route data is on the device and ready if you drop into a dead zone.
There is no separate download button. Opening the route while you are online is what makes it available offline. For more detail, see Download routes for offline use.
If your route may take you through areas with weak or no coverage, confirm the route is fully open on your phone before you leave a strong-signal area. If you only try to open it once you are already in a dead zone, the data won't be there.
Working your stops offline
Once the route is open on your phone, work your stops the same way you normally would.
Open your assigned route while you still have a connection.
Work each stop and mark it complete or skip, just as you would online.
Capture whatever proof your workspace asks for at each stop.
Keep going. Your work is held on your phone while you have no signal, and it syncs once your connection returns.
For how the upload works when you come back into coverage, see How data syncs when you go back online.
What needs a connection
Some things rely on the internet and won't update while you are offline:
- New stops or route changes your dispatcher makes won't reach you until you reconnect.
- Your dispatcher can't see your live position while you are offline.
For a fuller breakdown of what does and doesn't work without internet, see Features available in offline mode.
Keep the Upper app installed until your offline work has synced. Avoid removing or reinstalling the app while you still have completed stops that haven't uploaded.
Troubleshooting
Related
Update your profile
Keep your driver profile up to date in Upper. See what you can change from the phone app and what your admin updates for you in the web app.
View the full stop list and timeline
Open a route in the Upper driver app to see every stop in delivery order, with addresses, time windows, and status. Tap a stop for full customer details.