Message dispatch
Message your dispatcher from the Upper driver app using crew chat. Your dispatcher sees it on the same web dashboard they use to manage routes.
Crew chat is the built-in way to message your dispatcher from the Upper driver app. Type your message, send it, and your dispatcher sees it on the same web dashboard they use to plan and manage routes — so they can reply, update your route, or call the customer right away. It also leaves a written record you can both look back on.
Your workspace may label drivers as technicians and deliveries as service. The steps work the same way whichever labels you see.
Send a message to dispatch
Open the Upper app
Sign in if you are not already signed in, with the email and password you use for Upper.
Go to Chat
Open the Chat (or Crew Chat) section in the app.
Type and send
Write your message and send it. It appears in the thread with your dispatcher right away.
When to message dispatch
Reach out through crew chat whenever something changes the plan or you need a hand:
- You are running late or stuck in traffic
- You need help with a delivery
- A customer has made a special request
- You hit a road closure or cannot access a location
- You need to report a safety or vehicle issue
For most situations, crew chat is faster than a phone call and leaves a written record. Save the phone for anything time-critical or safety-related.
How your dispatcher sees it
Your dispatcher works in the Upper web dashboard, the same place they plan routes and send them out. Messages from crew chat show up there, so they can reply, escalate, or adjust your route based on what you tell them. The thread stays available as part of the communication record — useful later when anyone needs to understand why a delivery was delayed or reattempted.
Related
Mark a stop as failed or skipped
Can't complete a delivery in the Upper driver app? Skip the stop and add a reason and notes so dispatch can decide whether to reschedule, reassign, or close it.
Minimum OS version requirements
The Upper driver app needs a recent iOS or Android version to install and run. If you can't find or install it, check your phone's OS and update to the latest.