Update your profile
Keep your driver profile up to date in Upper. See what you can change from the phone app and what your admin updates for you in the web app.
Your driver profile holds the details Upper uses to reach you and run your routes — your name, your contact details, and the schedule and vehicle settings tied to your account. Most of these are set up and maintained by your admin in the Upper web app. This article explains what lives where, so you know who to ask when something needs to change.
Depending on your workspace, your role may be labelled Driver or Technician. The details below are the same either way.
Who manages your profile
When your admin adds you to Upper, they create your profile and set your details in the web app at my.upperinc.com. Your name, email, phone number, schedule, and vehicle settings all start there. If any of these need to change, your admin updates them from the Users page.
Tell your admin what's changing
Contact your admin or dispatcher and let them know what needs updating — a new phone number, a new email, a name correction, or any other detail.
Your admin makes the change
From the web app, your admin opens the Users page, finds your name, and edits your details there.
Confirm it took effect
Once your admin saves the change, sign out and back in on the phone app so it picks up the latest details.
A current phone number matters most. If dispatch can't reach you mid-route, stops can stall. Whenever your number changes, tell your admin right away so they can update it.
What you can change from the app
What you're able to adjust on the phone depends on the permissions your admin has turned on for your workspace. If a setting appears in the app, you can change it. If it doesn't, it's locked on the admin side and your admin manages it for you.
Two account-related controls that may be available to you in the app:
- Your password — you can change the password you sign in with at any time. See Change your password from the app.
- Your start and end addresses — if your admin has enabled schedule overrides for your workspace, you can adjust where your route starts and ends from the app.
What your admin controls
These are set on your profile in the web app and aren't changed from the phone:
- Vehicle profile and vehicle type
- Shift start and end times
- Your default navigation map
- Your user role
If any of these are wrong, ask your admin to update them from the Users page in the web app.
Troubleshooting
Related
Update your driver profile and contact information
Your name, email, and shift details live on your Upper driver profile, set by your admin in the web app. Here's what you can change in the app and what to ask dispatch for.
Use the app offline
The Upper driver app keeps running the route you already have open when your signal drops. Work your stops offline and they sync to dispatch once you reconnect.