What managers can do from mobile
Upper has no separate admin app. Managers open the web app at my.upperinc.com in any mobile browser to dispatch routes and read live status on the go.
Upper's mobile app is built for drivers running routes, so there is no separate app for admins or dispatch managers. Everything a manager does lives in the web app, and that web app opens in any phone browser. When you are away from your desk, go to my.upperinc.com in your phone's browser and sign in with your admin account to dispatch a route or check on the fleet.
Some workspaces use Technician/Service labels instead of Driver/Delivery (this is configurable per workspace). If your account shows "Technician," the guidance below still applies.
Why managers work from the browser
Route planning and fleet tracking need the wide view a larger screen gives you, so those tools are web-app features rather than a phone app. Signing into the driver app with an admin email shows the driver workflow, not the manager dashboard. For quick jobs on the go — sending a scheduled route, reading where drivers are — the web app in a mobile browser is enough without opening a laptop.
Before you start
- An admin or dispatch manager account in Upper (the same account you use on desktop, not the driver app login).
- A modern mobile browser — Safari, Chrome, or whatever you normally use.
Open the web app on your phone
Open your phone's browser
Use any mobile browser — Safari, Chrome, or another you have installed.
Go to my.upperinc.com
Type my.upperinc.com into the address bar.
Sign in
Log in with your admin or dispatch manager account.
Use the dashboard
You reach the same tools you use on desktop. Larger jobs are more comfortable on a bigger screen.
What you can do from a phone browser
The web app gives managers the full planning and tracking surface. From a phone these are the tasks that work well for quick, on-the-go use:
- Dispatch a route — open a route and use the Share to Drivers flow to send it to drivers now or on a schedule.
- Read live status — see route progress and, when Enable Live Location is on for your drivers, their positions on the map.
- Check a route or stop — look up a route to confirm where a driver is and how stops are progressing.
If you often need to send routes while you are out, plan and optimize the route earlier from desktop, then use the Schedule tab in the Share to Drivers window so the route reaches drivers automatically at the time you choose.
The web app is built for desktop. Heavier work — building and optimizing routes, importing stops, and running reports — is easier on a computer where you have the full dashboard. Use a phone browser for quick reads and scheduled sends.
How live status works
Driver positions on the map come from the Enable Live Location setting in App Config (the Navigation section). It is a workspace-wide setting your admin controls, and it applies to all drivers. With it off, route and stop status still update as drivers complete their work, but live driver positions will not appear.
Route status moves through these stages as a route is run: Draft → Ready for Dispatch → Dispatched → In Transit → Completed. ETAs are based on historical traffic data for the route, not a live traffic feed.
Troubleshooting
Still stuck? Email support@upperinc.com.
Related
View your assigned routes
Routes your dispatcher shares appear in the Upper driver app, ready to open. Tap a route to see its stops, map, and totals — no accept or decline step.
What the driver app home screen shows
The Upper driver app opens to your assigned routes — there's no accept or decline. Tap a route to see its stops, map, and totals, then start when you're ready.