See routes assigned to you
Routes appear in the Upper driver app as soon as your dispatcher shares them — there's no accept or decline. Pull to refresh if a new route isn't showing yet.
Routes your dispatcher assigns to you show up in the Upper driver app — there's nothing to accept or decline. When dispatch shares a route, it appears, ready for you to open and run. Open the app at the start of your shift and your work is right there.
This article uses driver and delivery labels. If your workspace is set up for service work, you may see Technician, Proof of Service, and similar wording instead. The steps are the same.
How a route reaches your phone
You don't pick up routes yourself. Your dispatcher plans the route in the Upper web app and sends it to you with Share to Drivers. They can send it one of two ways:
- Share Now — the route is sent immediately and appears in your app right away.
- Schedule — dispatch sets a time, and the route reaches you then (for example, shortly before your shift starts).
Either way, there's no accept or reject step. Once a route has been shared to you, dispatch can see it move along its status — from Ready for Dispatch to Dispatched, then In Transit while you're running it, and Completed when you finish.
See your assigned routes
Open the Upper driver app
Sign in with your own email and password if you aren't already signed in.
Find your routes
Your assigned routes are listed for you to open. Tap a route to see its stops, map, and details.
Pull down to refresh
If a route you're expecting isn't there yet, pull down on the list to refresh and check for newly shared routes.
Pulling down to refresh is the fastest way to make a just-shared route appear. If dispatch tells you a route is on its way and you don't see it, refresh first before reaching out.
Troubleshooting
If you can't run a route that's been assigned to you, you don't decline it in the app — message dispatch so they can reassign or reschedule it. If you're still stuck, email support@upperinc.com.
Related
See customer contact information
Open a stop in the Upper driver app to see the customer details added during planning — phone, email, and notes — so you have what you need before you arrive.
Send a message to dispatch
Message your dispatch team from the Upper driver app. Send stop-level questions, flag problems, and share on-route updates without leaving the app.