See customer contact information
Open a stop in the Upper driver app to see the customer details added during planning — phone, email, and notes — so you have what you need before you arrive.
Every stop you run can carry customer details that your dispatcher added when the route was planned — things like a phone number, an email, and notes about the delivery. Those details travel to your phone with the route, so you can check them in the Upper driver app before you walk up to the door.
Whatever was attached to the stop on the web side — typed in by hand, imported from a spreadsheet, or pulled from a saved contact — is what shows on your phone. If a detail was never added at planning time, it simply will not appear on the stop.
This article uses driver and delivery-mode labels. If your workspace is set up for field service, you may see Technician and service-mode wording instead.
See the details on a stop
Open your route
Open the assigned route from the driver app so your stops are loaded.
Open the stop
Tap the stop you need details for to open it.
Review the customer details
Look over whatever was attached to the stop during planning. Depending on what your dispatcher added, this can include the customer's phone number, email address, and notes about the delivery.
Why this helps
Having the customer's details on hand means you can sort out small problems yourself instead of going back to dispatch for every question. Check the stop when:
- You cannot find the exact drop spot and need a landmark or directions.
- You need a gate code, apartment number, or other access detail.
- No one is answering at the door and you want to confirm someone is home.
- You are double-checking who the delivery is for before you hand it over.
Glance at the stop details before you arrive, not after you are standing at a locked gate. A few seconds of reading on the way over saves a wasted trip to the door.
Keep dispatch in the loop
If something important comes up — a detail that is wrong, a customer request, or an access note worth saving — record it on the stop so it travels back with your completed work, and message dispatch directly if it needs attention right away.
Related
Scan barcodes
Use barcodes in Upper to tie a code to each stop so drivers can confirm the right package on delivery. Enabled by your admin and printed on the route manifest.
See routes assigned to you
Routes appear in the Upper driver app as soon as your dispatcher shares them — there's no accept or decline. Pull to refresh if a new route isn't showing yet.