Complete stops out of order
Need to take a stop out of turn in the Upper driver app? Here's how the Go here action and Reverse Route work, and what your dispatcher controls in App Config.
Upper hands you an optimized stop order built for the most efficient run. Sometimes the day doesn't cooperate — a road closes, a customer asks you to come early, or one stop is clearly right next to you. This article covers the tools the driver app gives you for taking a stop out of turn, and the parts your dispatcher controls behind the scenes.
What you can do here is set by your admin in App Config, which applies to all drivers in your workspace. If an action below isn't available on your phone, that capability has been turned off for your account — check with your dispatcher.
Jump to a stop with "Go here"
When you need to navigate to a stop that isn't next in line, use the Go here action on that stop. This bumps the stop you choose to the front of your navigation so you head there next, instead of following the planned order.
Open the stop you want to go to next
Find the stop in your stop list and open it.
Tap "Go here"
This sets that stop as your next navigation target.
Navigate and complete the stop as usual
Capture whatever proof of delivery your workspace requires (photo, signature, or notes), then mark the stop complete.
The Go here action (listed in App Config as "Change Stop navigation in priority") is one your admin can switch on or off. If you don't see it, it has been disabled for your workspace.
Reverse the whole route
If you need to run the route back-to-front — for example, you're already at what would be your last stop — your workspace may allow Reverse Route, which flips the stop order end to end. Like the other actions here, this is governed by App Config and may not be available to you.
Reversing the route changes the order for the entire run, not just one stop. Use Go here when you only need to take a single stop out of turn.
Before you deviate, tell dispatch
The optimized order is calculated for distance, time, and stop time windows. Going out of order on a long route can cost more time and fuel than it saves, and it can push later stops outside their time windows.
When you do need to deviate, let dispatch know first. If live location is enabled for your workspace, the dispatcher is watching your route on their Live Tracking map, and a heads-up helps them keep the customer's ETA accurate.
ETAs are calculated from historical traffic data, not the road conditions in front of you right now. If the planned order looks wrong because of something live — an accident, a closure, a long line at a stop — that's exactly the kind of thing to flag to dispatch.
Related
Complete a stop
Finish a delivery in the Upper driver app: open the stop, capture any required proof of delivery, then mark it complete so the work syncs back to dispatch.
Completed stops when offline
Complete stops in the Upper driver app even with no signal. Your work is held on your phone and syncs to your dispatcher once your connection returns.