Preview your route before starting
Open a route in the Upper driver app to preview every stop, address, time window, and customer detail before you begin — and catch problems before you leave.
Before you begin running a route in the Upper driver app, open it from your route list to preview every stop. You see the full sequence in delivery order, each stop's address, customer name, time window (when one is set), and any notes your dispatcher added. A two-minute preview catches problems — a wrong address, a tight time window, an instruction you'd otherwise miss — while there's still time to sort them out.
Your workspace may use Technician and Service labels instead of Driver and Delivery. The steps are the same whichever set you see.
Step-by-step: preview a route
Open the Upper driver app
Sign in if you aren't already. Your assigned routes appear once a dispatcher has shared them to you.
Open the route
Tap the route you want to preview. It opens to the full stop list in delivery order.
Scan the stop list
Scroll the whole list to get a feel for the day — how many stops there are, where the time windows fall, and how the sequence runs.
Open a stop for full details
Tap a stop to see its details. Depending on what your dispatcher added and what your admin has enabled, a stop can show the customer's phone and email, dispatcher notes, special instructions, parcel information, and the time window.
What to check before you begin
- Stop sequence and count — Know how many stops you have and roughly how the day runs.
- Time windows — Note any stops that must be served inside a set window so you can pace the day around them.
- Special instructions and notes — Gate codes, access notes, and customer preferences your dispatcher added to a stop.
- Customer contact details — Confirm a phone number is on any stop where you expect you'll need to call ahead.
- Parcel information — If your workspace tracks parcels, check the count and where each parcel sits in the vehicle.
If your dispatcher shares routes the night before, preview then. You'll spot a missing address or an unrealistic time window while dispatch is still around to fix it, instead of when you're already on the road.
Troubleshooting
Related
Pause or end your route early
Pausing a route in the Upper driver app just means stopping — your progress saves automatically. To end early, message dispatch so they can reassign remaining stops.
Reattempt a failed delivery
Retry a failed or skipped stop in the Upper driver app — reopen it yourself if your workspace allows it, or run the reattempt route dispatch builds for you.