View historical route performance
See past route performance in Upper two ways: the Dashboard date range for quick KPI trends, and Analytics reports for filtered, exportable route- and driver-level detail.
Upper gives you two ways to look at how routes performed in the past. The Dashboard date range is best for quick, top-level KPI trends. Analytics is best when you need filtered, sortable, exportable detail at the route, stop, or driver level.
A single day rarely tells the whole story. Historical views answer the questions that matter — did the on-time rate improve after you restructured routes, are missed stops trending up or down, and which driver is the most consistent over the period.
Default labels in Upper use driver and delivery (for example "Total Delivery Stops"). Your workspace can be set to show technician and service instead — if so, read those labels in place of driver/delivery throughout.
Which surface to use
| You want | Use this surface |
|---|---|
| Top-level KPI trends over a date range | Dashboard |
| Filtered, sortable, exportable route/stop/driver detail | Analytics (left sidebar → Track → Analytics) |
Dashboard: KPI trends over a date range
The Dashboard is your home screen after you log in at my.upperinc.com. It shows KPI cards and charts for whatever date range you pick.
Open the Dashboard
It is the home page you land on after logging in.
Set the date range
Use the date-range control in the top right. The presets are Today, Yesterday, 7 days, 30 days, 90 days, and Custom.
Read the KPI cards and charts
The five KPI cards update for the range you chose: Total Routes Completed, Total Stops Completed, On-Time Delivery Rate, Missed/Skipped Stops, and Average Stops per Route. Below them, the Route Performance and Driver Performance sections break the numbers down by route and by driver.
On the Starter (free) plan, the five KPI cards stay visible, but the Route Performance and Driver Performance sections are blurred behind an Upgrade to View button with a PRO badge. Upgrade to see the per-route and per-driver breakdowns.
Analytics: filtered, exportable detail
Analytics (left sidebar → Track → Analytics) shows reporting tables you can filter, sort, customize columns on, and export.
Open Analytics
In the left sidebar, open the Track group and select Analytics.
Pick a report
Use the View by dropdown to choose a report:
- Route Plan Summary Report — one row per route (route name, driver team, date, estimated vs. actual duration, status, total/delivered/skipped stops).
- Route Plan Detailed Report — one row per stop (arrival and completion times, stop status, reason, notes, photo, signature, and more).
Click the star next to a report to set it as your default, which loads automatically next visit.
Set the date range and filters
Open the Filter panel (top-right icon). Set the Date Range (it defaults to the last 7 days), then narrow by Drivers, Select Route Plan, Route Plan Status, or Stop Status as needed, and choose Apply.
Customize columns (optional)
Use the Customize Columns icon to open the Edit Column modal. Check a column to include it, uncheck to remove it, and drag the selected columns to reorder. Your choices are saved per report.
Export
Choose Export (top-right) to open the Export modal. Name the file, pick the format (CSV or XLS), choose the fields under the Default or Custom tab, optionally tick Send e-mail when Export is complete, and choose Start Export.
For trend questions ("did the on-time rate move this month?"), start on the Dashboard. For repeat reports or audits, build the Analytics query and customize your columns — Upper saves those choices per report and reuses them next time.
Data semantics
- ETAs and durations are based on historical traffic data.
- On a route, Est Duration is the estimate and Actual Duration is what was recorded. Stop-level Service Time is the average time per stop.
- In tables, the footer shows Total Rows: N with Prev / Next pagination, and Rows per page can be set to 10, 25, 50, or 100 (default 10). An empty table shows No data available.
Frequently asked
Related
Track driver idle time
See where and how long each driver was stopped during a route in Upper Live Tracking, then use Analytics to put that idle time in context.
View individual driver statistics
See per-driver stats in Upper: the Dashboard for trend metrics and the Route Plan Detailed Report for stop-by-stop history you can filter and export.