Analyze delivery success rates
Track delivery success in Upper using the Dashboard KPI cards and donut, then drill into the Route Plan Detailed Report to investigate failed stops and export.
Upper shows your delivery results in two places: a quick visual read on the Dashboard, and a stop-by-stop breakdown in Analytics. Use the Dashboard to watch the trend, then open the Route Plan Detailed Report to find out exactly which stops failed and why.
Your workspace may label deliveries as services and drivers as technicians. If so, you'll see wording like "Total Service Stops" and "On-Time Service Rate" in place of the delivery labels used below.
Why this matters
How many stops you completed, missed, or delivered on time is the clearest signal of whether your operation is working. Watching it regularly is how you catch a problem before your customers do — a struggling driver, a batch of bad addresses, or time windows that no longer fit the route.
Where to look
- Dashboard (home page) — KPI cards and the Route Performance donut for an at-a-glance read.
- Analytics (left sidebar, under Track) — the Route Plan Detailed Report for a row-per-stop breakdown you can filter and export.
Dashboard view — the quick read
Open the Dashboard (your home page).
Set the date range from the control at the top right. The presets are Today, Yesterday, 7 days, 30 days, 90 days, and Custom.
Read the KPI cards across the top:
- Total Routes Completed
- Total Stops Completed
- On-Time Delivery Rate
- Missed/Skipped Stops
- Average Stops per Route
Check the Route Performance donut for a visual split of Total Delivery Stops, Total Skipped/Missed Stops, and Not Visited Stops (with the overall stop count).
On Starter, the Route Performance and Driver Performance sections are blurred behind an Upgrade to View button with a PRO badge. The KPI cards stay visible on every plan; the donut and the per-driver charts need a paid plan.
Analytics view — the detailed read
The Route Plan Detailed Report has one row per stop, so you can see exactly which deliveries succeeded or failed.
Go to Track > Analytics in the left sidebar.
Open the View by dropdown and choose Route Plan Detailed Report.
Open the Filter panel and set what you want to see:
- Date Range — the period to review (defaults to the last 7 days)
- Stop Status — All, Success, or Fail
- Drivers — narrow to one driver to compare per-driver results
- Select Route Plan — narrow to a specific route
Then choose Apply.
Review the table. Useful columns for this analysis include Stop Status, Reason, Notes From Driver, Arrive At, and Driver Name. Use the Customize Columns icon to add or reorder columns if you don't see what you need.
Filter Stop Status to Fail to see only the stops that didn't get delivered. The Reason and Notes From Driver columns tell you what happened at each one.
Export for review
To share the data or analyze it in a spreadsheet, select Export at the top right.
In the Export modal, confirm or change the Export File Name.
Pick a Format — CSV or XLS.
On the Fields tabs, keep Default to use the report's standard columns, or switch to Custom to choose exactly which fields to include and in what order.
Optionally tick Send e-mail when Export is complete., then choose Start Export.
The filters you apply to the on-screen report carry through to the export, so set them before you export.
Working out a success rate
Upper doesn't show a single labelled "success rate" percentage, but the donut counts give you everything you need. Divide Total Delivery Stops by the overall total to get the share that was delivered. For example, 47 delivered out of 51 total stops is roughly 92%. The On-Time Delivery Rate KPI is a separate figure that tells you how many of those were delivered within their time window.
Common scenarios
- Weekly ops review — Set the Dashboard to 7 days. Note the completed, missed, and on-time figures, and watch how they move week to week.
- Find a struggling driver — In the Route Plan Detailed Report, filter to one driver over the last 30 days. If their share of failed stops is well above the team's, look at their route load and the failure reasons before drawing conclusions.
- Customer claim — Filter the report to the customer's address and date, confirm the stop status, and review the driver's notes and any proof of delivery.
Troubleshooting
If something still doesn't look right, contact support@upperinc.com.
Related
Access the analytics dashboard
The Upper dashboard loads automatically when you log in. See top-level KPI cards, route performance, and driver metrics at a glance — no extra navigation.
Analyze driver on-time performance
See on-time rate per driver on the Upper Dashboard, then open the Route Plan Detailed Report to find which stops ran late and why.