Access the analytics dashboard
The Upper dashboard loads automatically when you log in. See top-level KPI cards, route performance, and driver metrics at a glance — no extra navigation.
The dashboard is the operations-at-a-glance view in Upper Route Planner. It loads automatically as your home screen when you log in, so the moment you land you can see how your routes are running — KPI cards across the top, route performance below, and driver metrics underneath.
This article uses Upper's default driver / delivery labels. Your workspace can be configured to show Technician / Service instead — for example "On-Time Service Rate" and "Technician Performance" rather than "On-Time Delivery Rate" and "Driver Performance." The layout and behavior are the same.
Open the dashboard
Log in to Upper
Go to my.upperinc.com and sign in.
Land on the dashboard
The dashboard opens automatically as your home screen — there's nothing extra to click.
Scan top to bottom
Read the KPI cards first, then the Route Performance section, then the Driver Performance section.
What you see on the dashboard
KPI cards
Five cards run across the top of the dashboard:
- Total Routes Completed
- Total Stops Completed
- On-Time Delivery Rate (shown as On-Time Service Rate in service-mode workspaces)
- Missed/Skipped Stops
- Average Stops per Route
Route Performance
Two cards summarize how your routes ran over the selected period:
- Total Stops — a donut breaking out Total Delivery Stops (or Total Service Stops), Total Skipped/Missed Stops, and Not Visited Stops, plus an overall Total Stops count.
- Routes — a routes-over-time chart for the selected date range.
Driver Performance
Four cards compare your drivers/technicians:
- Routes Completed by Driver
- On-time Rate by Driver
- Total Stops Completed by Driver (bar chart)
- Average Service time per stop
Change the date range
Use the date-range control in the top-right corner to switch the reporting period. The available presets are:
- Today
- Yesterday
- 7 days
- 30 days
- 90 days
- Custom (pick your own start and end dates)
The label on the control shows the range that's currently active.
The dashboard answers "how did we do?" For the "why" — per-route, per-stop, and per-message detail you can filter and export — open Track → Analytics. See Access historical data.
Accordions and troubleshooting
Related
Access historical data
Reach historical route, stop, and driver data in Upper from the Dashboard KPIs, the Analytics reports with export, or the Route Plan for a specific route.
Analyze delivery success rates
Track delivery success in Upper using the Dashboard KPI cards and donut, then drill into the Route Plan Detailed Report to investigate failed stops and export.