Available dashboard metrics
See every metric on the Upper dashboard: five KPI cards, the Route Performance charts, and the four Driver Performance cards — all driven by the date range.
The Upper Route Planner dashboard gathers your operational metrics into one screen, organized into three areas: top-level KPI cards across your whole fleet, the Route Performance charts, and per-driver Driver Performance cards. Every figure responds to the date range you choose in the top-right corner.
This article uses Upper's default driver / delivery labels. Your workspace can be configured to show Technician / Service instead — for example "On-Time Service Rate" and "Technician Performance" rather than "On-Time Delivery Rate" and "Driver Performance." The metrics and layout are the same.
Top-level KPI cards
Five cards run across the top of the dashboard and stay visible on every plan.
| Card | What it shows |
|---|---|
| Total Routes Completed | Number of routes completed in the selected period |
| Total Stops Completed | Number of stops completed in the selected period |
| On-Time Delivery Rate | Percentage of on-time deliveries (shown as On-Time Service Rate in service-mode workspaces) |
| Missed/Skipped Stops | Number of stops marked missed or skipped |
| Average Stops per Route | Average number of stops per route |
Route Performance
Two cards summarize how your routes ran over the selected period.
- Total Stops — a donut chart breaking out Total Delivery Stops (or Total Service Stops), Total Skipped/Missed Stops, and Not Visited Stops, plus an overall Total Stops count.
- Routes — a routes-over-time chart for the selected date range.
Driver Performance
Four cards compare your drivers/technicians.
- Routes Completed by Driver
- On-time Rate by Driver
- Total Stops Completed by Driver (bar chart)
- Average Service time per stop
Everything follows the date range
The date-range control in the top-right corner sets the reporting period for every card and chart on the page. The available presets are Today, Yesterday, 7 days, 30 days, 90 days, and Custom (pick your own start and end dates). The label on the control shows the range that's currently active.
The dashboard answers "how did we do?" For the "why" — per-route, per-stop, and per-message detail you can filter and export — open Track → Analytics. See Access historical data.
How to read the three areas together
Start with the KPI cards
Skim the five cards for anything that moved versus what you expect.
Check Route Performance next
If completion or on-time rate moved, the Total Stops donut shows whether stops went skipped/missed or were left not visited.
Finish with Driver Performance
If completion dropped, the driver cards show whether it's team-wide or concentrated on one driver/technician.
Troubleshooting
Related
Audit driver activity and route adherence
Compare a driver's actual path and stop timings against the planned route in Upper using Live Tracking and the Route Plan Detailed Report.
Available date ranges
See which date ranges Upper offers on the dashboard and on Analytics reports — Today, Yesterday, 7, 30, 90 days, plus a custom start-and-end date picker.