Track driver idle time
See where and how long each driver was stopped during a route in Upper Live Tracking, then use Analytics to put that idle time in context.
Idle time is the gap between what a driver was on the clock for and what actually got delivered. Some of it is expected — service time at a stop, a scheduled break, traffic. Some of it isn't. Upper's Live Tracking map shows each driver's trail and idle time as a route runs, and Analytics gives you the per-stop context to tell the two apart.
Where to find it
Live driver tracking lives under Track → Live Tracking in the left sidebar. Once you dispatch a route, drivers appear on the map and you can follow their movement, idle time, and stop progress as the route happens.
Live tracking starts once a route is Dispatched and the driver is working it in the app. Before a route is dispatched there are no drivers on the map yet, so there is no idle data to show.
Your workspace may show Technician and Service labels instead of Driver and Delivery. The steps are the same either way.
Watch a driver's idle time during a route
Open Live Tracking
Go to Track → Live Tracking in the left sidebar.
Pick the route you're watching
Choose the dispatched route plan you want to follow. Drivers on that route appear on the map.
Follow the driver's trail and idle time
As the route runs, the map shows where each driver has been and where they were stopped, alongside their stop progress.
Put idle time in context with Analytics
Idle time on the map tells you where and roughly how long a driver was stopped. Analytics tells you whether that time was spent productively at stops. The two together are what turn a long route into an answer.
The most useful pairing is Average Service time per stop, one of the Driver Performance cards on the Analytics Dashboard. Compare it against what you see on the map:
| What you see | What it usually means |
|---|---|
| High service time per stop, little stopping between stops | The driver is thorough at stops, not slow on the route |
| Low service time per stop, a lot of time stopped between stops | Fast at stops, but the time is going somewhere else |
| Long stop early in the route | Late start or loading the vehicle |
Compare drivers running similar routes rather than judging one driver in isolation. If one person consistently shows much more idle time than the team for the same kind of route, that's often a route-planning problem to look into — not automatically a discipline issue.
To open the Dashboard metrics, see Access the analytics dashboard and Measure driver productivity.
Troubleshooting
If something still doesn't look right, reach out to support@upperinc.com.
Related
Share reports with team members
Get Upper reports to your team: export from Analytics and send manually, or turn on automated Summary Reports that email performance metrics on a set schedule.
View historical route performance
See past route performance in Upper two ways: the Dashboard date range for quick KPI trends, and Analytics reports for filtered, exportable route- and driver-level detail.