View driver performance reports
See driver performance on the Upper Dashboard. Set a date range to view routes completed, stops completed, on-time rate, missed stops, and per-driver results.
The Dashboard in Upper is where driver performance reports live. Set a date range and the Dashboard rolls up your team's routes, stops, on-time rate, and missed work — both account-wide and broken out by individual driver.
A quick note on labels: Upper uses "driver" and "delivery" by default, but your workspace may show "Technician" and "Service" instead. The reports are the same either way — for example, "On-Time Delivery Rate" may read as "On-Time Service Rate" in your account.
Why this matters
Reports turn completed work into decisions. The Dashboard gives you the team-wide picture and the per-driver view side by side, so you can see who is on schedule, who is finishing their stops, and where work is being missed — the operational signals that drive coaching, scheduling, and route assignment.
Before you start
- Permissions — You need an Admin or Dispatch Manager role to view the Dashboard.
- Data to look at — At least one completed route in the date range you select. Reports populate from work that drivers complete in the app.
- A meaningful date range — A shorter window is good for spotting recent changes; a longer window is better for trends.
View performance reports
Open the Dashboard
In the left sidebar, select Dashboard.
Set the date range
Use the date range at the top of the Dashboard to choose the period you want to analyze. The KPI cards, charts, and per-driver widgets all update to that range.
Read the results
Review the account-wide KPI cards at the top, the Route Performance breakdown, and the per-driver widgets below.
If you see a banner offering to switch back to the classic layout, the reports described here come from the current Dashboard design.
Account-wide KPIs
At the top of the Dashboard, summary cards roll up performance across all drivers for the selected date range:
| KPI | What it measures |
|---|---|
| Total Routes Completed | How many routes finished in the period |
| Total Stops Completed | Total stops marked complete across all routes |
| On-Time Delivery Rate | Percentage of stops completed within their time window |
| Missed/Skipped Stops | Stops that were missed or skipped rather than completed |
| Average Stops per Route | Average number of stops per completed route |
Below the KPIs, a Route Performance section breaks total stops into completed, skipped/missed, and not-visited stops, alongside a chart of routes over time.
Per-driver performance
A Driver Performance section shows results broken out by individual driver, so you can compare the team side by side:
| Metric | What it shows |
|---|---|
| Routes Completed by Driver | Number of routes each driver finished |
| On-time Rate by Driver | Each driver's on-time percentage |
Review performance weekly to catch changes early. A longer window is good for executive summaries; a short, recent window is how you actually spot what to act on.
Common scenarios
- Weekly team review — Set a recent window, scan routes completed and on-time rate across the team, and flag anyone who is drifting.
- Longer-term retrospective — Widen the date range and look at the routes-over-time chart and on-time trend.
- One-on-one prep — Narrow the date range to a single driver's recent period and read their per-driver widgets before the conversation.
Troubleshooting
Related
- View driver performance metrics — on-time rate, completion rate, service time
- Driver performance metrics tracked — what Upper measures
- Compare performance across drivers — side-by-side analysis
- Identify underperforming drivers — warning signs and investigation
- Monitor driver location in real time — Live Tracking on the dashboard
View driver performance metrics
See driver performance on the Upper Dashboard. Set a date range to read on-time rate, stops completed, service time, and routes completed per driver.
Add and manage vehicles
Add, edit, import, and delete Vehicle Profiles in Upper Route Planner. Store routing settings, identity, compliance dates, and maintenance for every vehicle.