View driver performance metrics
See driver performance on the Upper Dashboard. Set a date range to read on-time rate, stops completed, service time, and routes completed per driver.
The Upper Dashboard rolls up how your team is performing and breaks it down per driver — on-time rate, stops completed, average service time, and routes completed. Set a date range and the numbers update to that period, so you can check the team at a glance and then drill into anyone who stands out.
A quick note on labels: Upper uses driver and delivery by default, but your workspace may be set to show Technician and Service instead. The metrics are the same either way — for example, "On-Time Delivery Rate" may read as "On-Time Service Rate" in your account.
Why this matters
No single number tells the whole story. On-time rate shows reliability, stops completed shows throughput, and average service time shows efficiency at each stop. Reading them together — rather than fixating on one — is how you spot a coaching need early, before it turns into a customer complaint.
Before you start
- Where it lives — The Dashboard is the home view in the left sidebar.
- Permissions — Admin or Dispatch Manager access to the Dashboard.
- Enough data to read — At least one completed route in the date range you select. Metrics populate from work that drivers complete in the app.
View driver performance on the Dashboard
Open the Dashboard
In the left sidebar, select Dashboard.
Set the date range
Use the date range picker at the top of the Dashboard to choose the period you want to analyze. The KPI cards, the Route Performance charts, and the per-driver widgets all update to that range.
Scroll to the Driver Performance section
Below the top KPI cards and the Route Performance charts, the Driver Performance section lists each driver in its own panels, so you can read the team side by side.
What you'll see
At the top of the Dashboard, summary cards roll up performance across all drivers for the selected range:
| KPI | What it measures |
|---|---|
| Total Routes Completed | How many routes finished in the period |
| Total Stops Completed | Total stops marked complete across all routes |
| On-Time Delivery Rate | Percentage of stops completed within their time window |
| Missed/Skipped Stops | Stops missed or skipped rather than completed |
| Average Stops per Route | Average number of stops per completed route |
The Driver Performance section breaks the same kind of data out per driver:
| Panel | What it tells you |
|---|---|
| Routes Completed by Driver | Number of routes each driver finished in the range |
| On-time Rate by Driver | Each driver's on-time percentage |
| Total Stops Completed by Driver | Stops per driver, split into Completed, Skipped, and Failed |
| Average Service time per stop | Average minutes each driver spends at a stop |
On-time rate is the single best at-a-glance indicator. If you only check one number per driver per week, check their on-time rate — then look at the other panels when something stands out.
Common scenarios
- Weekly team review — Set the range to the past 7 days, then read On-time Rate by Driver and Routes Completed by Driver side by side.
- Investigating one driver — Narrow to that driver's recent activity and look at their Total Stops (Completed / Skipped / Failed) and service time alongside on-time rate before drawing a conclusion.
- Reporting up — Set the range to last month and pull the headline KPIs for your update.
Troubleshooting
Related
- Driver performance metrics tracked — what Upper measures
- Compare performance across drivers — side-by-side analysis
- Identify underperforming drivers — warning signs and investigation
- Export driver performance data — CSV, Excel, and PDF
- View driver performance reports
- Monitor driver location in real-time — Live Tracking on the dashboard
Vehicle size restrictions for truck routes
Set vehicle type, height, and width on a driver's profile in Upper so routes avoid roads with low clearance, narrow widths, or truck restrictions.
View driver performance reports
See driver performance on the Upper Dashboard. Set a date range to view routes completed, stops completed, on-time rate, missed stops, and per-driver results.