Driver visibility of performance metrics
Drivers don't see their own performance metrics in the Upper driver app. Admins and Dispatch Managers view all driver metrics on the web Dashboard.
Performance metrics in Upper live on the web Dashboard, where Admins and Dispatch Managers can see them. Drivers do not have a performance or analytics view in the Upper Route Planner driver app — they see the work they need to do, not the numbers behind it.
This account may label drivers as "technicians" and deliveries as "services." The steps are the same whichever wording your workspace uses.
Why this matters
Performance data — on-time rate, completion rate, service time, routes completed — is operational context for the people coaching the team and balancing workload. That is a manager's view. Drivers focus on running the route in front of them: their assigned stops, their current stop, and what is done versus remaining.
If you want a driver to know how they are tracking, you share that data with them directly. Upper does not surface analytics inside the driver app.
What drivers see in the driver app
Drivers work in the Upper Route Planner driver app, which is built around running routes:
- Their assigned routes and stops
- Their current stop and what remains on the route
- Proof of Delivery capture (photos, signature, and service notes, where your workspace requires them)
What drivers do not see
The driver app has no analytics or performance dashboard. Drivers cannot see:
- Their own on-time rate or completion rate
- Average service time
- A comparison against other drivers
- Fleet-wide or workspace performance data
All of that lives on the web Dashboard, which only Admins and Dispatch Managers can open.
Where the metrics actually live
On the web Dashboard, the Technician/Driver Performance section gives you per-driver metrics:
- Routes Completed by driver
- On-time Rate by driver
- Stops Completed by driver
- Average service time per stop
Sharing performance data with a driver
Because drivers cannot pull their own numbers, you share them. To do this:
Open the Dashboard
Go to Dashboard in the left sidebar and set the date range you want to review.
Read the per-driver numbers
In the Driver Performance section, find the driver and the metrics you want to talk about — usually on-time rate and average service time.
Share the numbers with the driver
Use the data as the basis for a one-on-one, a team meeting, or a written note. Focus on one or two metrics so the conversation stays clear.
Lead with one or two metrics per conversation. On-time rate plus average service time tells most coaching stories without overwhelming the driver.
Common scenarios
- You want a driver to improve their on-time rate — Review their week on the Dashboard, find the routes or stops behind the late deliveries, and walk the driver through the pattern.
- You want to recognize a top performer — Pull their completion and on-time numbers from the Dashboard and call them out in your team channel.
- A driver asks why a route was reassigned — You have the data; they do not. Use the Dashboard to show them what you saw before the decision.
Troubleshooting
Related
Driver performance metrics tracked
See which driver performance metrics Upper tracks — on-time rate, stops completed, missed/skipped stops, and average service time — on your Dashboard.
Drivers receive login credentials
How drivers get their Upper login: an admin adds them under Manage, Users with their email, then they download the driver app and sign in. Plus how to recover a missed invite.