Log out a driver from all devices remotely
Remotely log out a driver from every device in Upper to revoke app access right away. Use it for lost or stolen phones, departures, or any unauthorized-access concern.
If a driver's phone is lost or stolen, or you need to cut their access right away, Upper can sign that driver out of every device from the Users page. After you log them out, the next sign-in requires their current password.
Upper uses driver by default, but your workspace may show Technician instead (the label is configurable). If your account uses technician/service wording, the same steps apply — just look for "Technician" where this article says "driver."
Why this matters
An active driver session holds route data, customer information, and the ability to mark stops complete or skipped. When a device is compromised, or when a driver leaves abruptly, ending the session quickly is what separates a clean handover from a security problem.
Before you start
- Permissions — You sign drivers out from Manage → Users, so you need access to that page.
- Decide whether to also reset the password — Logging out ends the current sessions. Resetting the password also blocks anyone from signing back in with the old credentials.
Log out a driver remotely
Open the Users page
In the left sidebar, go to Manage → Users.
Find the driver
Locate the driver in the list. Use the search box at the top of the table if the list is long.
Open the row menu
Click the kebab menu (the three-dot Action icon) at the end of that driver's row.
Select Logout From All Devices
Choose Logout From All Devices.
The driver is signed out of every device immediately. To use the app again, they will need to sign in with their current credentials.
When to use this
- The driver's phone is lost or stolen.
- The driver has left the company and access needs to be cut today.
- A security concern has been raised on the account.
- You see activity on the account you can't account for.
After a lost device, do both: log out and reset the password. The log out ends the current session; the password reset stops the device from signing back in if it's recovered by the wrong person.
Common scenarios
Logging a driver out does not delete their account or change their license. They keep their access and can sign back in with a valid password. To remove access permanently, set the user to Inactive or delete them, and reset the password if there's any security concern.
Related
Information required when adding a driver
See which fields are required when adding a driver in Upper — role, name, email, addresses, shift, speed limit — plus the optional vehicle and routing settings.
Log out drivers from all devices
Remotely log a driver out of every device in Upper to end active app sessions instantly. Pair it with a password reset to fully secure a lost or stolen device.