Resend a driver invitation
Driver didn't get their Upper invite? Check spam first, then confirm the email on their profile under Manage, Users. If it's still missing, contact support to resend.
When a driver says the Upper invitation never arrived, the fix is almost always one of two things: it landed in spam, or the email address on their profile has a typo. Work through those first, and if the email is genuinely lost, support can resend it.
Your workspace may label drivers as Technicians and deliveries as Service, so you might see Users/Technicians instead of Users/Drivers. The steps are the same either way. This guide uses the default driver/delivery wording.
Before you start
- Plan — Available on every plan, including Starter.
- Permissions — You need to be able to view and edit users under Manage → Users.
- Have the driver's correct email handy — Most "I didn't get the invite" reports trace back to a wrong or mistyped address.
Recover a missing invitation
Ask the driver to check spam or junk
Mail from a new sender often lands in spam, especially on company-managed Gmail and Outlook accounts. Have the driver search their inbox and junk folder for a message from Upper before anything else.
Confirm the email on the driver's profile
Go to Manage → Users, find the driver, and click the kebab (…) menu in the Action column. Choose Edit User and check that the Email is spelled correctly. Fix any typo and save — the corrected address is the one the driver will use to sign in.
Contact support to resend
If the email is correct and still hasn't arrived, reach out to support and ask them to resend the invitation. Use live chat from your dashboard or email support@upperinc.com.
Ask new drivers to allow mail from Upper before you add them. That single step removes most "where's my email" reports.
Troubleshooting
Related
Monitor driver location in real-time
Track drivers live in Upper with Live Tracking. See each driver's progress, ETA, average speed, percent complete, and the actual path they took, as routes run.
Reset a driver's password as an admin
Reset any driver's password from Upper's Manage → Users list. Set a new password in the row action menu, then share the credentials so the driver can log back in.