Hide the end location from drivers
Control whether drivers see their route's end location in the Upper mobile app using Driver App Config, while keeping the end address in route optimization.
A driver's end address is the place their route is set to finish — often a depot, terminal, or home base. It feeds route optimization and timing, but it isn't always something you want shown on the driver's screen. Upper lets you control what drivers can see and do in the mobile app through Driver App Config.
This account's app may show Technician instead of Driver and Service instead of Delivery. The labels are configurable per workspace. This article uses the default driver/delivery wording.
Why this matters
The end address tells the optimizer where each driver should finish, which is why it factors into route duration and ETAs. But teams have different reasons for keeping it off the driver's screen — for example, reassigning drivers between depots mid-week, or not wanting drivers to plan around a fixed return point. Controlling driver-app visibility lets you keep that flexibility without changing how routes are built.
Before you start
- Permissions — You need Admin access to change Driver App Config.
- Scope — Driver App Config can be set globally for all drivers, or overridden for one driver. A driver using the global settings shows an App Config Status of General; a driver with a custom config shows Modified.
- Visibility is separate from optimization — Changing what the driver sees does not change where the route is optimized to finish. The end address still affects route duration, ETAs, and the final leg.
Where Driver App Config lives
Driver App Config controls what each driver can see and do in the Upper mobile app. There are two scopes:
- Global — opens as App Config for all Drivers and applies to every driver.
- Per driver — open the kebab (
…) menu on a driver's row in Manage → Users and choose the per-driver App Config option. This overrides the global settings for that one driver and sets their App Config Status to Modified.
Both scopes open the same editor, which is organized into sections such as Route, Stops, Stop Logs, Parcel Info, User Settings, Proof of Delivery, Optimization, and Navigation. Each section has on/off toggles, plus Restore Settings, Cancel, and Save.
Open Manage → Users
In the left sidebar, go to Manage → Users to see your driver list.
Choose the scope
To change the setting for everyone, open App Config for all Drivers. To change it for one driver, open the kebab (…) menu on that driver's row and choose the per-driver App Config option.
Adjust the relevant toggle and save
Find the toggle for the behavior you want to change, set it, and click Save. Use Restore Settings if you want to return to the defaults.
How end location relates to what drivers see
The end address always feeds optimization and timing. What drivers can do with their start and end addresses in the app is governed by the User Settings section of Driver App Config, which includes a toggle for whether a driver can override the default schedule (Start and End Addresses). Turning this off prevents the driver from changing their assigned start and end addresses in the app.
If you remove the end address from the driver's profile entirely, the route ends at the last stop with no return leg. That changes the optimized route — it is not the same as a visibility setting. To keep the return leg in optimization, leave the end address in place and adjust the app setting instead.
Related to the end address itself
The end address is set on the driver's profile, in the Start and End Location section of the Add/Edit User panel. If you want to change where a route finishes — rather than what the driver can do with it in the app — edit the driver's end address there.
Troubleshooting
If you can't find a setting that hides the end address from the driver's screen, contact support@upperinc.com and we'll point you to the right control for your workspace.
Related
Hazardous material routing
Upper has no dedicated HAZMAT routing mode. Use restricted service areas, stop notes, and manual review to keep drivers compliant when hauling dangerous goods.
Identify underperforming drivers
Spot drivers who may need support in Upper. Read on-time rate, stops completed, and service time on the Dashboard, then rule out route difficulty before you act.