Set driver capacity limits
Set each driver's vehicle capacity in Upper from the driver profile, so routing respects how much each vehicle can carry. Here's where to enter it and what to know.
Vehicle capacity in Upper lives on each driver's profile, in the Vehicle Capacity section of the Add/Edit User panel. Entering it tells Upper how much a given vehicle can hold so routes can be planned around the limits of your fleet rather than treating every vehicle as if it could carry anything.
Upper uses driver and delivery labels by default. Your workspace may show Technician and Service instead — for example "Edit User" looks the same, but other screens may read "Technician." The steps below are identical either way.
Before you start
- Where it lives — The Vehicle Capacity section appears inside the Add User and Edit User panel, reached from Manage → Users.
- When it shows — Vehicle Capacity appears only when capacity is enabled for your workspace. If you don't see the section, it isn't turned on for your account.
- Capacity dimensions are yours to define — Upper lets you define the capacity dimensions you track (for example, a bin count). Use the dimension that matches how you measure what your stops require.
Keep your unit of measure consistent. Whatever dimension you set on the driver profile should match how the matching requirement is recorded on your stops, so the two can be compared correctly.
Set capacity when adding a driver
Open the Users page
In the left sidebar, go to Manage → Users.
Start a new user
Click + Add User to open the Add User panel.
If your driver licenses are fully used, + Add User shows an upgrade badge and opens an upgrade prompt instead of the form. You'll need an available license before you can add the driver.
Fill in the driver's details
Set the User Role to include Driver, then complete the name, email, and the vehicle and routing settings as needed.
Enter the capacity
Scroll to the Vehicle Capacity section and enter the capacity value for the dimension you track (for example, a bin count).
Save
Click Save to add the driver with capacity set.
Edit capacity for an existing driver
Open the Users page
Go to Manage → Users.
Open the driver's menu
Click the kebab (…) menu in the Action column for that driver, then choose Edit User.
Update the capacity
In the Vehicle Capacity section, change the capacity value.
Save
Click Save to apply the change.
If a driver switches to a different vehicle, edit their capacity before you plan the routes that vehicle will run, so the new limit is in effect when routing happens.
Troubleshooting
Related
Set driver break times and durations
Set a driver's break in Upper from the Shift Schedule section. Uncheck No Break Required, then set Break Start and Break End so the optimizer plans around it.
Set a driver's default start and end locations
Set the default start and end addresses on a driver's profile in Upper so the optimizer plans accurate first and last legs for every route they run.