Edit driver details
Edit any driver's profile in Upper from Manage → Users: update vehicle, schedule, start and end addresses, and navigation. Changes apply to future routes.
Driver details change — new vehicles, new addresses, new shift times, new phone numbers. You can update any driver's profile from Manage → Users in Upper, and your edits apply to routes you generate after you save. Routes that are already dispatched keep the settings they had when they were sent.
Upper uses driver and delivery by default, but these labels are configurable per workspace — your account may show Technician and Service instead (for example, "Edit User," "Assign Technicians," "Proof of Service"). The steps are the same whichever wording you see.
Open the Edit User panel
Go to the Users list
In the left sidebar, open Manage → Users. The page lists every driver in your workspace with their email, phone, license status, role, and service area.
Open the row action menu
Find the driver you want to change and click the kebab (…) icon in the Action column.
Select Edit User
Choose Edit User. A slide-in panel titled Edit User opens with the driver's current settings.
Update the fields you need
Change any of the available fields — see the full list below.
Save
Click Save to apply your changes.
Fields you can edit
The Edit User panel groups settings into a few sections.
User Info
- User Role — one or more of Driver, Dispatch Manager, and Admin.
- Name
- Phone
Vehicle and routing
- Vehicle Profile — links the driver to a saved vehicle profile.
- Vehicle Type — for example, Car or Truck.
- Vehicle Height and Vehicle Width (in meters).
- Max Stops — the cap on stops per route; defaults to No limit.
- Speed Limit — required when the user has the Driver role.
- Avoid — Highways, None, or Highways and Tolls (None by default).
- Navigation Map — Google, Apple, Waze, Maps.Me, Yandex, Sygic, or In‑App Navigation (Google by default).
- Color — the pin and route color used for this driver.
- Curbside Service
Start and End Location
- Start Address and End Address — for example, a depot or terminal.
Shift Schedule
- Start time and End time.
- No Break Required — when unchecked, break start and end times apply.
Vehicle Capacity
- Capacity dimensions (such as a bin count) appear when capacity is enabled for your workspace. The dimensions themselves are defined by your workspace.
Vehicle Height, Vehicle Width, and Vehicle Capacity may not appear on every account — these are available with a higher‑tier permission. If you don't see them, contact your account owner or support@upperinc.com.
When your changes take effect
Edits apply to routes you generate after you save. Routes that have already been dispatched keep the settings they were sent with.
After a change that affects routing — a new start address, a different vehicle type, or a new shift schedule — re‑optimize any draft routes that include this driver so they reflect the update before you dispatch.
A few common examples:
- A driver moves and their home is the new start point. Update Start Address, then re‑optimize tomorrow's draft routes so they begin from the new origin.
- You swapped a van for a truck. Update Vehicle Type (and height/width if available) before you generate the next route, so the optimizer routes for the larger vehicle.
- The driver prefers Waze. Update Navigation Map. The change takes effect the next time a new route reaches the driver's phone.
Troubleshooting
Related
Drivers receive login credentials
How drivers get their Upper login: an admin adds them under Manage, Users with their email, then they download the driver app and sign in. Plus how to recover a missed invite.
Export driver performance data
Export driver performance data from Upper's Analytics reports as a CSV or XLS file for monthly trend reviews, payroll inputs, or external reporting.