Handle driver password resets
Reset a driver's password from Upper's Manage → Users list. Set a new password from the row action menu, then share the credentials so the driver can log back in.
When a driver is locked out, you don't have to wait for them to work through a forgotten-password flow. As an admin, you can reset any driver's password directly from Manage → Users in Upper and hand them new credentials so they can get back on the road.
Upper uses the label driver by default, but your workspace may show Technician instead (and delivery may appear as service). The steps are identical whichever label your account uses.
Why this matters
Drivers forget passwords, replace phones, and lose devices. The admin-driven reset lets you restore access from the web app in a moment, without depending on the driver to recover the account themselves.
Before you start
- Permissions — You need an admin-level role to reset a driver's password.
- A secure way to share the new password — A direct message, in person, or a short-lived shared note.
Reset a driver's password
Open the action menu
Go to Manage → Users in the left sidebar and find the driver in the list. Click the kebab (three-dot) Action icon at the end of their row.
Select Reset User Password
Choose Reset User Password from the menu.
Set and confirm the new password
Enter the new password for the driver, then save the change.
Once you've saved, share the new password with the driver so they can log in.
Set a temporary password and ask the driver to change it the first time they log in. That way the password you sent over a messaging app doesn't stay valid long-term.
Common scenarios
- Driver forgot their password — Reset it, share the new one, and ask them to update it once they're logged in.
- Driver lost their phone — Reset the password and use Logout From All Devices from the same action menu to end any sessions on the lost device.
- Security concern with an account — Reset the password and log the driver out from all devices. Together, those two actions cut existing sessions and stop anyone logging back in with the old credentials.
Troubleshooting
Related
Export driver performance data
Export driver performance data from Upper's Analytics reports as a CSV or XLS file for monthly trend reviews, payroll inputs, or external reporting.
Hazardous material routing
Upper has no dedicated HAZMAT routing mode. Use restricted service areas, stop notes, and manual review to keep drivers compliant when hauling dangerous goods.