What is a service area
A service area in Upper is a zone you draw on a map. Allowed Areas mark where your team works; Restricted Areas flag stops that fall inside a zone you want to watch.
A service area in Upper is a zone you draw on a map to describe where your team works. You name a zone, outline it on the map, and label it as Allowed or Restricted. Allowed Areas mark your coverage; Restricted Areas flag any stop that falls inside the zone so dispatchers can review it before the route goes out.
Some workspaces show Technician / Service labels instead of Driver / Delivery. The feature is the same either way; this article uses the driver/delivery labels.
Why service areas help
Service areas turn coverage rules into something you set up once and see on every plan, instead of something each dispatcher has to keep in their head:
- Define your coverage — Draw an Allowed Area to show where your team operates.
- Watch the edges — A stop inside a Restricted Area is flagged as "inside a restricted zone" so you can catch it before dispatch.
- Organize territory — Divide a large region into named zones you can manage separately.
Two types of service area
| Type | What it does |
|---|---|
| Allowed Area | Marks where your team works — the coverage zone you draw on the map. |
| Restricted Area | Marks a zone to watch — stops that fall inside it are flagged for review. |
A Restricted Area flags matching stops as "inside a restricted zone." It does not remove or exclude them — the stop stays on the plan, marked, so a dispatcher decides what to do next.
Where to find it
In the left sidebar, go to Manage > Settings, then open Service Area under the Coverage section.
The Service Area page has a list of your zones on the left — with Area Name, Area Type, and Status columns — and a map on the right showing each zone you have drawn. Use the + button to add a zone (Create Allowed Area or Create Restricted Area), and the row's … menu to manage an existing one.
Plan availability
Service Area is available on higher plans and may need to be enabled for your workspace. If you do not see it under Settings, contact support@upperinc.com.
Frequently asked questions
Related
Use service areas for driver assignment
Assign service areas to drivers in Upper so stops are automatically matched to the driver who covers each zone, with manual reassignment on the Review Route screen.
Add a name to each stop
Label every stop in Upper with a Full Name and Business Name so dispatchers, drivers, and customer notifications all show who the stop is for.