Set navigation preferences for drivers
Choose Upper's default navigation app and set driving preferences in User Settings — pick Google, Apple, Waze and more, plus highway/toll avoidance and road side.
Upper Route Planner hands off turn-by-turn navigation to the map app of your choice, or uses its own in-app navigation. From User Settings you pick the default map app a driver opens when they tap to navigate, and you set driving preferences such as which road types to avoid and which side of the road to approach a stop from.
Depending on how your workspace is set up, some labels may read Technician and Service instead of Driver and Delivery (for example, "Proof of Service"). The settings work the same either way.
Why this matters
Drivers each have a map app they trust. Setting a default keeps a driver on the same map every time they navigate, and the driving preferences let you tailor how routes are followed — avoiding highways or tolls, accounting for vehicle type, and choosing which side of the road to pull up on.
Set navigation preferences
Open Settings
From the left sidebar, go to Manage > Settings. (You can also reach it from the top-right profile menu under Account > Settings.)
Open User Settings
In the left sub-navigation, under GENERAL, select User Settings.
Choose the default navigation map
Find Default Navigation Map and select the map app to open when a driver navigates to a stop:
- Apple
- Waze
- Map's.Me
- Yandex
- Sygic
- In App Navigation — Upper's own built-in navigation
Set driving preferences
Under Driving Preferences Avoid, choose what to avoid on the route:
- Highways
- None
- Highways and Tolls
Set the vehicle type
Select your Vehicle Type (for example, Truck) from the dropdown.
Choose the road side
Set Curbside Service (Road Side) — the side of the road a driver should approach a stop from. The default is Any Side.
Save
Click Save at the bottom of the page.
Navigation settings explained
| Setting | What it does |
|---|---|
| Default Navigation Map | Which map app opens when a driver navigates to a stop |
| Driving Preferences Avoid | Whether to avoid highways, or highways and tolls (or none) |
| Vehicle Type | The class of vehicle being driven |
| Curbside Service (Road Side) | Which side of the road a driver approaches a stop from |
Default Navigation Map sets the starting choice for a driver, but a driver can also change their own navigation app inside the Upper driver app. If you want every driver on the same map, set it here and let drivers know the default.
Troubleshooting
Related
Set driver start and end locations
Set where drivers begin and end their routes in Upper's Schedule Settings so optimization sequences the first stop and the return trip correctly.
Set photo requirements for proof of delivery
Turn on Image Upload in Upper's Delivery Options so drivers capture a delivery photo as proof. Photos attach to the stop and appear in your proof of delivery.