Draw a service area

Draw a custom service area in Upper by naming a zone and outlining it on the map. Create Allowed Areas for coverage or Restricted Areas to flag stops.

A service area in Upper is a zone you draw on a map to describe where your team works. You can create Allowed Areas to mark your coverage and Restricted Areas to flag stops that fall inside a zone you want to watch. Both are point-and-click on the map — no GIS knowledge required.

Some workspaces show Technician / Service labels instead of Driver / Delivery. The feature is the same either way; this article uses the driver/delivery labels.

Before you start

Service Area is available on higher plans and may need to be enabled for your workspace. If you do not see it under Settings, contact support@upperinc.com.
Have your coverage boundaries in mind — the neighborhoods, ZIP codes, or landmarks that define the zone you want to draw.

Open the Service Area page

Open Settings

In the left sidebar, go to Manage > Settings.

Open Service Area

In the Settings sub-navigation, under COVERAGE, select Service Area.

The Service Area page has a left panel listing your zones and a map on the right. The left panel includes a Search box and a + (add) button. The list shows columns for Area Name, Area Type, Status, and Actions. The map has a Map / Satellite toggle.

Draw a service area

Start a new area

Select the + button. Choose Create Allowed Area or Create Restricted Area.

Name the area

In the create-area dialog, enter an Area Name. A name is required — if you leave it blank, Upper shows "Area Name is required."

Outline the zone on the map

Use Search a map area to center the map, then choose Draw area on a map and select Draw Area. Click on the map to place points and outline your zone. Switch between Map and Satellite views if it helps you see the boundary.

Save

Select Save. Your new zone appears in the list on the left and as a shape on the map.

Switch to Satellite view when you are tracing around physical features like a river, a highway, or the edge of a development — it is easier to follow the real boundary.

Allowed Areas vs. Restricted Areas

Allowed Area — marks part of your coverage zone on the map.
Restricted Area — a zone you want to flag. Stops that fall inside a Restricted Area are marked as being inside a restricted zone. They are flagged, not removed — the stop stays in your plan so you can decide what to do with it.

A Restricted Area does not delete or automatically drop stops. It marks them so you can review them. Check flagged stops before you dispatch.

Manage your areas

Each zone in the list has an Actions menu (the row … menu) where you can change its Status (for example, set a zone Active). Use the menu to update or remove zones you no longer need.

Draw a service area

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