Manage multiple service zones
View, edit, delete, and organize every service zone in Upper from Settings > Coverage > Service Area — Allowed and Restricted areas on one map.
Upper keeps every service zone on one map. From Settings > Coverage > Service Area you can view your existing zones in a list, add new ones, rename or redraw a zone, turn a zone on or off, and delete the ones you no longer need — all in a single place.
A workspace may use Technician / Service labels instead of driver/delivery labels; the feature works the same way either way.
Open the Service Area page
Go to Settings
In the left sidebar, choose Manage > Settings.
Open Service Area
In the Settings sub-navigation, under COVERAGE, select Service Area.
Service Area is available on higher plans. If you don't see it under COVERAGE, your plan or role may not include it — contact your workspace owner or support@upperinc.com.
What's on the page
The Service Area page has two parts:
- The zone list (left). A Search box, a + button to add a zone, and a table with these columns:
- Area Name — the name you gave the zone.
- Area Type — Allowed or Restricted.
- Status — whether the zone is Active.
- Actions — a row menu (...) for managing that zone.
- The map (right). A map canvas showing your zones drawn as shapes, with a Map / Satellite toggle.
Add a zone
Open the add menu
Select the + button above the zone list.
Choose the area type
Pick Create Allowed Area or Create Restricted Area.
Name and draw the zone
In the modal, enter an Area Name (required), then use Draw Area to outline the zone on the map. You can switch between Map and Satellite while you draw.
Save
Select Save to add the zone to your list and map.
Use clear, descriptive names — "Downtown Core," "North District," "Industrial Park (Restricted)." Good names make a long list easy to scan and easy to assign to the right driver.
Edit, turn off, or delete a zone
Each zone's row menu (...) under Actions lets you manage that zone. From there you can rename or redraw it, change its Active status, or remove it. Selecting a zone in the list highlights its shape on the map so you can confirm you're editing the right one.
How Allowed and Restricted areas behave
- Allowed areas mark the territory you cover.
- Restricted areas mark territory to watch. A stop that falls inside a Restricted zone is flagged as being inside a restricted zone — it is not removed from the route. Use the flag to review the stop and decide what to do with it.
Assign zones to drivers
Service areas can be assigned to individual drivers from the driver's profile, so each driver routes within their own territory. See Use service areas for driver assignment for the steps.
Troubleshooting and FAQ
Related
Enable barcode scanning
Add up to 5 Barcode or QR-code fields to your stops in Upper. Define them once in Settings, mark them required, and print them on the route manifest.
Optimization parameters
Set Upper's route optimization defaults in User Settings: optimize for distance or time, balance workload across drivers, service time, vehicle type, and road preferences.