Add a name to each stop
Label every stop in Upper with a Full Name and Business Name so dispatchers, drivers, and customer notifications all show who the stop is for.
Every stop in Upper can carry a Full Name and a Business Name. The name turns a list of street addresses into something a dispatcher can read at a glance, gives drivers/technicians a person to ask for at the door, and feeds the recipient name into your customer notifications.
Why this matters
A stop list of bare addresses is hard to scan. The same list with names — "Smith Hardware," "Jenny Park," "Northside Pediatric" — is something a dispatcher can read in a second. The name you save on a stop is also the value Upper drops into your notification messages, so customers get a message addressed to them instead of a blank.
Before you start
- Plan requirement — Available on every plan, including Starter.
- Permissions — Any user with route-editing access can edit stop names.
- What you need — A recipient name (Full Name) for each stop, and optionally a company name (Business Name).
This guide uses the default driver / delivery labels. If your workspace is configured for service work, you may see Technician / Service instead — the name fields work the same way.
The name fields on a stop
Stop names live on the Basic Info tab of the stop editor:
| Field | Use it for |
|---|---|
| Full Name | The person at the stop — "Jenny Park" |
| Business Name | The company or account — "Northside Pediatric" |
| Nick Name | A short label for your own reference |
Full Name and Business Name are independent — fill in one, the other, or both.
Two ways to set a name on a stop
| Method | Best for |
|---|---|
| Import column | Naming many stops at once from a spreadsheet |
| Stop editor | Quick edits on an individual stop |
Add names during import
Add a Full Name column to your spreadsheet, and a Business Name column if you have one. During the Review & Import step, map each column to its matching Upper field (Full Name and Business Name both live in the Contact group of the map-to-field dropdown). Every imported stop displays the name you mapped.
Upper remembers your column mapping. Keep the same headers in the same order next time and it maps Full Name and Business Name automatically — note that the match is case-sensitive and order-sensitive.
Add or edit a name manually
Open the route
Go to Route Plan and open the route.
Open the stop
In the stops list, open the stop's Action (…) menu and choose Edit Stop, or open the stop to bring up its details panel.
Enter the name
On the Basic Info tab, type the recipient in Full Name. If the stop is a business, also fill in Business Name.
Save
Click Done to save the stop.
Show the name in your stops list
The stops list can display a Title/Name column and a Business Name column. Open the stops-list column settings (the Customize Columns icon → Edit Column), move those columns into your Selected Column list, and click Done. Drivers' and dispatchers' lists then read by name instead of by address.
Where the name shows up
| Location | What's shown |
|---|---|
| Stops list (dispatcher) | The Title/Name and Business Name columns, once added |
| Stop editor | Full Name and Business Name on the Basic Info tab |
| Customer notifications | The Customer Name and Customer Business Name tags pull from the stop |
Use both fields together for "Jenny Park at Northside Pediatric" — the driver/technician sees the person to ask for, the dispatcher sees the account.
Troubleshooting
Related
What is a service area
A service area in Upper is a zone you draw on a map. Allowed Areas mark where your team works; Restricted Areas flag stops that fall inside a zone you want to watch.
Add barcodes to stops for scanning
Attach a barcode or QR value to each stop in Upper, either during import or in the stop editor, so the right code travels with the right delivery.