Address validation statuses
Reference for Upper's four address validation statuses: Verified, Needs Review, Not Found, and Duplicate. See what each one means and the action to take.
When you import stops into Upper, every address is geocoded and assigned one of four validation statuses. This page is the reference for what each status means and what to do about it, so you can tell at a glance which stops are ready to route and which still need attention.
This article uses Upper's default labels (driver, delivery). Your workspace may be set up to show Technician or Service instead — the features are the same.
The four statuses
| Status | Meaning | Action needed |
|---|---|---|
| Verified | Address found and confirmed | None — ready to use |
| Needs Review | Address found but incomplete, ambiguous, or slightly off | Review and accept or edit |
| Not Found | Address could not be located | Edit manually or use GPS coordinates |
| Duplicate | The same address appears more than once in the import | Remove the duplicate or keep both |
Where to find flagged stops
After an import, a single red address-validation icon appears on screen. Click it to see all flagged stops grouped by status. Each row in the stops list also shows its status in the Review column.
Verified
The address was successfully found and confirmed. No action is required — the stop is ready for optimization and dispatch.
Needs Review
The address was located, but something had to be interpreted — a partial address, an abbreviated street name, or a missing zip code. Upper surfaces the stop so you can confirm or correct it.
- Review the address and either accept it as-is or edit it.
- Common causes: missing apartment or unit number, abbreviated street names, partial addresses, ambiguous city/state combinations.
Not Found
The address could not be located. The stop can't be routed until the address is fixed.
- Common causes: typos in street names, addresses that don't exist, addresses in unsupported regions, unrecognized abbreviations.
- Fix it by editing the stop and entering a valid address.
- Alternative: use GPS coordinates (latitude, longitude) for locations that don't have a standard street address.
No street address for a destination? You can enter it as GPS coordinates instead — either as a bracketed latitude,longitude value in a single cell or as separate latitude and longitude columns in your import file.
Duplicate
The same address appears more than once in your import. Upper flags it so you can decide what to do — it does not merge or remove anything automatically.
- Remove the duplicate if the stop was added twice by mistake.
- Keep both stops if the repeat is intentional — for example, two separate deliveries to the same building.
Troubleshooting
Related
Add time windows to stops
Set an earliest and latest arrival time on a stop so Upper schedules the visit inside the customer's window. Add windows by import or on the stop itself.
Assign a specific driver to a stop
Lock a stop to a chosen driver in Upper using the Pre-Assigned Driver field. Set it on a stop or during import, and optimization keeps the stop on that driver.