Assign priority levels to stops
Set Crucial, High, Medium, or Low priority on stops in Upper so your most important deliveries are considered first when the optimizer builds the route.
Not every stop carries the same weight. A time-sensitive delivery, a VIP account, or a job tied to a same-day commitment deserves to land early in the route. In Upper Route Planner, every stop has a Priority level, so you can tell the optimizer which work matters most instead of manually reordering stops after each run.
Your workspace may show Technician and Service labels instead of Driver and Delivery (for example, "Assign Technicians" or "Stop Type: Service"). They refer to the same features described here.
The priority levels
Upper offers four priority levels on every stop. Medium is the default applied to any stop that doesn't have a priority set.
| Priority | Notes |
|---|---|
| Crucial | Highest priority — for stops that must be treated as most important |
| High | Above Medium and Low |
| Medium | Standard priority — the default |
| Low | Lowest priority |
Reserve Crucial for stops that genuinely need to come first — same-day commitments, perishable deliveries, or VIP accounts. If most of your stops are set to the same level, the optimizer has no signal to differentiate them. Use priority to mark the exceptions, not every stop.
Set priority on a single stop
Priority lives on the Other Info tab of a stop's details.
Open the route and the stop
Go to Route Plan and open (or create) your route, then open the stop you want to change. In the stop list, use the row's action (…) menu and choose Edit Stop to open the stop's details panel.
Go to the Other Info tab
In the stop's details panel, select the Other Info tab. This is where Priority, Pin Color, and Stop Type live.
Choose a Priority
Open the Priority dropdown and select Crucial, High, Medium, or Low.
Save
Click the blue Done button to save the stop.
Quick-set a stop to Crucial
If you only need to bump a stop to the top level, you don't have to open the full panel. In the stop list, open the row's action (…) menu and choose Set Crucial. This sets that stop's Priority to Crucial in one click.
How priority works with optimization
Priority is one of the inputs the optimizer considers when it sequences a route. Other constraints you set on a stop — such as time windows — are still respected: when a stop has both a priority and a time window, Upper takes both into account when it builds the route.
Priority is a guide for sequencing, not a guarantee of a specific position. The final order also depends on the stop's location, your time windows, and the other settings on the route.
Troubleshooting
If something still doesn't look right, reach out to support@upperinc.com.
Related
Assign a specific driver to a stop
Lock a stop to a chosen driver in Upper using the Pre-Assigned Driver field. Set it on a stop or during import, and optimization keeps the stop on that driver.
Assign service time to individual stops
Set a per-stop service time in Upper so stops that take longer or shorter than usual get accurate ETAs and better optimization on mixed routes.