Use your own email for customer notifications
Send Upper customer notifications from your own email address instead of the default sender, so customers recognize the message and replies reach your inbox.
By default, Upper sends customer notification emails from do-not-reply@upperinc.com. If you'd rather have those emails come from your own address, you can connect your own email server. Customers then see your business as the sender, and the message looks like one they already expect.
Why use your own email address
- Customers recognize your business as the sender instead of an Upper system address.
- Emails sent from a domain customers already trust are less likely to be treated as unfamiliar.
- Your sending stays consistent with the rest of your branding across notifications and the tracking page.
This setup applies to the email channel. SMS notifications are sent and branded separately — see Send SMS from your own phone number.
Before you start
- An email account you control — typically a customer-facing address on your own domain.
- Your email server (SMTP) details — the sending server host and port, plus the username and password for the account. Your email provider supplies these.
Connecting your own email server is part of Upper's Branded Notification options, available on the Optimize and Enterprise plans. On Starter and Professional the option shows an upgrade badge instead — see Set up customer notifications or contact support@upperinc.com.
Connect your own email address
You set this up from the notifications settings, under Branded Notification.
Open notification settings
Go to Manage > Settings > Notifications.
Open the Email Configuration drawer
Scroll to the Branded Notification section ("Custom Email & SMS Configuration") and select Email Configuration.
Enter your email server details
Fill in the fields:
- From Name — the sender name customers see.
- From Email — the address customers see and reply to.
- Username and Password — the login for your sending account.
- SMTP Host and SMTP Port — your provider's outgoing mail server and port.
Test the connection
Select Test Connection to confirm Upper can send through your server with the details you entered.
Save
Once the test passes, select Save Changes. Customer notification emails now send from your address.
The default SMTP Host is smtp.gmail.com and the default SMTP Port is 587. Change these to match your own provider's outgoing mail server.
Labels can differ by workspace. A workspace set up for service businesses may show Technician/Service wording in places, but the email setup works the same way.
Troubleshooting
Related
Use your VoIP number for SMS notifications
Send customer SMS in Upper from your own VoIP number by connecting your Twilio account in Notification settings. Confirm your VoIP provider supports outbound SMS first.
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Add a stop to a route that's already In Transit in Upper, then share the update so the new stop reaches the driver's app without rebuilding the route.