Customize the tracking page appearance
Tailor your Upper customer tracking page: upload a logo, set brand colors, choose what customers see, and control proof of delivery from one Settings page.
The tracking page is the live page your customers open from the link in their notifications. From one Settings page you control how it looks and what it shows: your logo and colors, the greeting and footer text, which delivery details appear, and what proof of delivery customers see after a stop is completed.
Your workspace may use service labels instead of delivery labels. Where this article says Delivery Options, Proof of Delivery, or driver, a service-configured workspace shows Service, Proof of Service, and technician. Both control the same settings.
Where to find it
Go to Manage > Settings, then open Branded Tracking in the Notifications group. The page is organized into tabs — each tab controls a different part of the tracking page.
Set your branding
Open the Branding tab to add your logo and brand colors.
Upload your logo
Under Company Logo, click Upload Logo (or Change Logo to replace an existing one). Accepted formats are PNG, JPG, and SVG, up to 5 MB. Use Remove to clear it.
Choose your colors
Set the Primary Brand Color — used for buttons, links, and accents — using the hex field, the color picker, or one of the preset swatches. Set the Font Color the same way; it controls the text color on the tracking page.
Secondary Brand Color and Font Family appear only on the Enterprise plan.
Write the page text
Open the Content tab to set the wording customers read on the page:
- Custom Greeting Text — the heading at the top of the page.
- Thank You Message — shown after the stop is completed.
- Footer Text — the small print at the bottom.
- Support Contact Information — your Phone, Email, and Support URL.
- Terms & Privacy Links — your Terms of Service URL and Privacy Policy URL.
The greeting, thank-you, and footer text support placeholders such as {customer_name} and {company_name}, which fill in automatically for each customer.
URL fields (Support, Terms, Privacy, and the social links on the Post-Delivery tab) must start with http:// or https://. If one doesn't, Upper blocks the save and names the field to fix.
Choose what customers see
Open the Display tab to turn individual details on or off. These are on by default unless noted:
- Show Driver Name and Show Driver Phone
- Show ETA — when on, a ETA Display Format dropdown appears. Choose Time Window (e.g. 9:00 AM – 10:00 AM), Exact Time (e.g. 9:23 AM), or Stops Away (e.g. 3 stops away).
- Show Vehicle Info — vehicle type, color, and plate. Off by default.
- Show Delivery Address
- Show Map — shows the driver's position on a map.
ETAs are calculated from historical traffic data for the route's time of day, not a live traffic feed.
The live driver-on-map view (Show Map) requires the Optimize or Enterprise plan. On Professional the toggle shows a Pro badge and opens an upgrade prompt, and customers see the updating ETA without the map.
Turn interactive features on or off
Open the Features tab to control what customers can do on the page. All three are on by default:
- Enable Message to Driver — lets customers message the driver.
- Enable Copy Link — lets customers copy the tracking link to share it.
- Enable Notification Bell — lets customers opt in to push notifications.
Control proof of delivery
Open the POD tab to choose what proof customers see after a stop is completed. All are on by default:
- Show POD Photo — when on, a Photo Display Size dropdown lets you choose Thumbnail, Full Size, or Gallery View.
- Show Signature
- Show Delivery Notes — the driver's completion notes.
- Show Completion Timestamp — the exact time the stop was completed.
Add social links
Open the Post-Delivery tab to add links to your Facebook, Instagram, Twitter, LinkedIn, and YouTube pages. As with all URL fields, each must start with http:// or https://.
Preview your changes
Open the Preview tab to see how the tracking page will look with your current settings before customers do. It renders a sample card — greeting, ETA, driver name and phone, address, the message and copy-link buttons, and the footer — over a map background.
If something still isn't behaving as expected, contact us at support@upperinc.com.
Related
Customize notification templates
Rewrite Upper's email and SMS notification templates in your own voice, insert dynamic tags like customer name and tracking link, then preview before saving.
Customize tracking page branding and colors
Upload your logo and set brand and font colors on the Upper tracking page from Settings > Branded Tracking. Enterprise adds white-label options.