Add a stop to an in-transit route
Add a stop to a route that's already In Transit in Upper, then share the update so the new stop reaches the driver's app without rebuilding the route.
Same-day add-ons happen on every busy day — a customer calls in late, a rush order comes through, a missed pickup needs covering. Instead of rebuilding the whole route, you can add the stop to a route that's already In Transit and share the update to the driver's app, keeping the rest of the run intact.
Labels in your workspace may read Technician and Service instead of Driver and Delivery (for example, Share To Technician). Both label sets refer to the same features. This article uses the default driver/delivery wording.
Before you start
- Open the route from Route Plan. A route moves through these statuses: Draft → Ready for Dispatch → Dispatched → In Transit → Completed.
- The driver's app needs connectivity to receive the update. If the driver is in a low-signal area, the new stop may not appear until their device reconnects — for anything urgent, contact the driver directly.
Add a stop to an active route
Open the route
Go to Route Plan in the left sidebar and open the In Transit route you want to change.
Add the stop
Use the + button to add a stop, then enter the address and any stop details (such as a contact, notes, or a time window).
Place it in the sequence
Insert the stop where you want it in the order, or run Optimize Route (shown as Re-optimize Route after the first optimization) to let Upper place it for you.
Share the update
Click Share to Drivers to send the route update to the driver's app.
Re-optimizing changes the order of the remaining stops, not just where the new one lands. If you re-optimize, let the driver know the sequence has changed so they don't get ahead of the update.
What the driver sees
The new stop appears in the driver's app once their device receives the update. Use Live Tracking to confirm the route reached them — the driver card and inline stop table reflect the driver's progress against the updated route.
Troubleshooting
Related
Use your own email for customer notifications
Send Upper customer notifications from your own email address instead of the default sender, so customers recognize the message and replies reach your inbox.
The complete order-to-completion workflow
Follow the full Upper workflow end to end: get stops into a route, assign drivers, optimize, dispatch with Share to Drivers, track live, and close out with proof of delivery.