Edit active routes
Change a route after it's dispatched in Upper: update or reassign stops, then re-share so drivers get the latest version on their phone. No need to rebuild.
A route rarely runs exactly as planned. Customers reschedule, addresses turn out wrong, and rush orders come in. In Upper Route Planner you can adjust a route after it's been dispatched and push the updated version to your drivers, instead of recalling and rebuilding the whole plan. The key step is the same every time: after you make a change, you re-share the route so the driver's app picks it up.
Before you start
- Open the route plan you want to change from your Route Plan list. Each route shows a Status badge — Draft, Ready for Dispatch, Dispatched, In Transit, or Completed.
- A driver only receives an updated route when you re-share it (see below). Making a change in the planner does not push it on its own.
- Drivers receive routes in the Upper Route Planner driver app, so they need their device with them to get the update.
If your workspace is set up for service teams, you'll see Technician and Service wording instead of Driver and Delivery (for example, "Share To Technician"). Both label sets control the same features.
Re-share an updated route
After you adjust a route, send the new version to the affected drivers.
Open the route plan
From your Route Plan list, open the route you want to change.
Make your change
Update the stops on the route in the planner. You can review what a driver will receive by opening the Review Route preview for that driver before you send.
Re-share to the driver
Click Share to Drivers to open the share dialog. In the driver table, use the per-driver Share Again link to push the latest route to a driver who already received it, or select drivers and use Share Now to All to push to everyone selected at once.
Confirm it sent
Upper shows a "Route shared successfully" confirmation, and the driver's Share Status updates to show how long ago the route was last sent.
The Share link in the driver table becomes Share Again once a route has been sent to that driver at least once. Use Share Again any time you change the route during the shift so the driver always has the current version.
Move a route to a different driver
If a driver can no longer run their route, you can hand the whole route to another available driver.
Open the route plan
Open the route from your Route Plan list.
Reassign the route
On the driver's row, open the row menu and choose Reassign Route. Upper lists the other available drivers you can move the route to. Select the driver who will take it over.
Share to the new driver
Click Share to Drivers and use Share Now to All or the per-driver Share Again link to send the route to the driver who now owns it.
Confirm the driver received the change
After you re-share, check that the update reached the driver.
- Go to Track → Live Tracking and select the route plan from the route selector at the top.
- Each driver card shows stops done out of total, a status pill, and a Route Complete percentage, so you can confirm the driver is working the route you expect.
- The Share Status column in the Share to Drivers dialog shows how recently the route was last pushed to each driver.
Troubleshooting
Related
What happens when a driver goes offline
When a driver loses internet in Upper, live tracking pauses but the driver keeps working the route, and completed-stop data syncs once the phone reconnects.
Enable live driver tracking
See where every driver is once a route is dispatched. Open Live Tracking in Upper to follow real-time positions, progress, ETAs, and stop status.