Monitor driver ETAs
Track driver ETAs in Upper from the Live Tracking page. See each driver's estimated time of arrival and route progress, updated as they work through their stops.
Upper Route Planner shows an estimated time of arrival (ETA) for each driver/technician on an active route. You watch ETAs from the Live Tracking page, where every driver card carries its own ETA alongside how far through the route the driver has progressed.
Default labels in this article are driver/delivery mode (for example Live Tracking driver cards). If your workspace is set up for field service, you may see Technician and Service wording instead — the screens and steps are the same.
Why ETAs matter
ETAs answer the question dispatch gets all day: "where is my driver, and when will they reach the next stop?" With ETAs in front of you, you can spot a route running behind before the customer calls, rebalance work while there's still time, and pass accurate updates to anyone fielding customer questions.
Before you start
- A route must be dispatched and the driver must have started working through it. ETAs and live progress appear once a route is in progress — not while it is still in Draft or Ready for Dispatch.
- The driver needs the Upper Route Planner driver app open with connectivity so their location reports back to Live Tracking.
Whether Live Tracking and ETAs are limited to specific plans is not something we can confirm here. If you don't see Live Tracking, contact your workspace owner or email support@upperinc.com.
View ETAs in Live Tracking
Open Live Tracking
In the left navigation, go to Track → Live Tracking.
Choose the route plan
Use the route/period selector dropdown at the top to pick the route plan you want to track. The dropdown lists your route plans.
Read each driver's ETA
Each driver card in the left-hand list shows the driver's name, a summary line (stops done out of total, total time, total distance), a status pill, a Route Complete % progress indicator, and an ETA value. The ETA updates as the driver moves through their stops.
Next to ETA, the card shows Avg. Speed. This reads N/A until the route is in progress, then begins to populate as the driver drives.
See the stops behind an ETA
To go from a single ETA to the stop-by-stop detail behind it, open the driver's inline stop table.
Expand the driver card
On the driver's card, click View Details to reveal the inline stop table for that route.
Customize what the table shows
Click Edit Column to choose which columns appear. You can pick from columns such as Full Address, Company Name, Estimated Duration, Actual Duration, Estimated Distance, Start Time, End Time, Status, and more, then reorder them. Use Restore Default Settings to go back to the defaults, and Done to apply.
Show the actual path (optional)
Click Show Actual Path to overlay the route the driver has actually traveled on the map. The button changes to Hide Actual Path while the overlay is on.
How ETAs are calculated
Upper derives each ETA from the route data and historical traffic data for the roads on the route. Because ETAs use historical patterns rather than a live traffic feed, they're estimates: actual arrival times shift with day-to-day traffic and how long stops actually take.
ETAs are most useful as an early warning. Check them against your stops' time windows at the start of the day — a stop already near the edge of its window is the first to slip if anything goes sideways, so it's the one worth watching.
Troubleshooting
Related
Make changes to a live route
Adjust a route after dispatch in Upper Route Planner — swap a driver, add a stop, reverse, move stops between drivers, and re-optimize from the Timeline view.
Plan routes for multiple drivers
Plan routes for multiple drivers in Upper: add your stops, select the team in the Assign Drivers tab, and let Optimize Route split and sequence the work.