Enable live driver tracking
See where every driver is once a route is dispatched. Open Live Tracking in Upper to follow real-time positions, progress, ETAs, and stop status.
Live driver tracking in Upper Route Planner shows you where each driver is on the map after a route is dispatched, along with how far they've progressed, their ETA, and the status of every stop. You watch all of this from the Live Tracking page — there's no separate tracking switch to turn on.
Your workspace may label drivers as technicians and deliveries as service (for example, "Share To Technician"). The labels point to the same features. This article uses driver and delivery.
How tracking starts
Tracking follows the route's dispatch lifecycle. Once you send a route to drivers from the Share to Drivers flow, the route moves through its statuses — Draft → Ready for Dispatch → Dispatched → In Transit → Completed — and the Live Tracking page reflects each driver's current state as they work.
You don't flip a tracking toggle. As drivers move through their stops, their cards on the Live Tracking page update to show progress, ETA, and average speed.
If you haven't sent the route yet, start with Dispatch routes to drivers. Tracking data appears once drivers have the route on their phones and begin working it.
Open the Live Tracking page
Go to Track → Live Tracking
In the left sidebar, open Track, then select Live Tracking.
Choose the route plan
Use the route/period selector dropdown at the top of the page to pick the route plan you want to follow. The dropdown lists your route plans, including copied and zone-based plans.
Read the driver list and map
Each driver appears as a card in the list on the left, and the map on the right shows the route lines and numbered stop pins. Use the Search field to find a specific driver or stop.
What each driver card shows
Every driver card gives you an at-a-glance read on that driver's day:
- Driver name and avatar.
- Stops done / total, total time, and total distance — for example, "Stops 0/12 · 6h 22m 1s · 93.48 miles."
- A status pill that reflects the driver's route state (for example, Not Started).
- Route Complete % — how far through the route the driver is.
- ETA and Avg. Speed — for example, "ETA: 2h 06m 1s | Avg. Speed N/A mph." Average speed shows N/A until the route is in progress.
- View Details — expands an inline table of that driver's stops.
ETAs and speed are calculated from the route plan and historical traffic data, not from a live traffic feed.
See the path a driver has traveled
To overlay the route a driver has actually driven on the map, select Show Actual Path. The button changes to Hide Actual Path while the overlay is on — select it again to turn the overlay off.
Customize the stop table columns
When you expand View Details on a driver card, an inline stop table appears. You can choose which columns it shows:
Open Edit Column
Select Edit Column to open the column picker.
Choose and reorder columns
The picker has a checklist of available columns on the left and a reorderable Selected Column list on the right. Available columns include Full Address, Company Name, Estimated Duration, Actual Duration, Estimated Distance, Start Time, End Time, Reason, Notes, Note for Team, Note from Driver, Photo, Signature, Contact Name, Phone, Email, and Status.
Save or reset
Select Done to apply your columns, Cancel to discard changes, or Restore Default Settings to return to the default set.
Switching columns changes what the table emphasizes — pick address-focused columns when you're directing a driver, or duration and distance columns when you're checking pace.
Troubleshooting
Still stuck? Contact support@upperinc.com.
Related
Edit active routes
Change a route after it's dispatched in Upper: update or reassign stops, then re-share so drivers get the latest version on their phone. No need to rebuild.
Handle failed or skipped deliveries
Handle failed and skipped deliveries in Upper Route Planner by duplicating only the Skipped/Missed stops from a completed route into a fresh reattempt route.