Admin vs Dispatch Manager permissions

Admins manage users, billing, and company settings in Upper Solo. Dispatch Managers handle routes, tracking, and reports — but not billing or account configuration.

Upper Solo's two non-driver roles split responsibility cleanly: Admins control the account, Dispatch Managers run operations. This page explains where the line is.

Why this matters

Choosing the right role at user creation avoids both over-granting (security risk) and under-granting (operations stuck waiting for an Admin to make a small change). The split below is the design intent.

What Admins can do

Manage users — add, edit, remove team members
Handle billing and subscription management
Purchase add-ons and credits
Configure company-wide settings
Manage API keys and integrations
Access every Dispatch Manager function

What Dispatch Managers can do

Create and assign routes
Check delivery status and live tracking
Generate reports
Manage day-to-day dispatch operations

What Dispatch Managers cannot do

Change company-wide settings
Manage billing or subscriptions
Add or remove users
Purchase add-ons

Quick reference

Capability	Admin	Dispatch Manager
Create and assign routes	✓	✓
Live tracking	✓	✓
Generate reports	✓	✓
Manage users	✓	—
Billing and subscriptions	✓	—
Company-wide settings	✓	—

Roles are fixed — there are no custom roles or granular per-permission toggles for Admins or Dispatch Managers. Driver permissions, however, are configurable per-driver via Driver App Config.

Common scenarios

You need someone to monitor live routes while you're out — Dispatch Manager is right. They can watch and reassign, but they can't touch billing or settings.
You want a backup who can do anything you can — Add them as Admin. Only the Owner can grant Admin.
You need finer-grained restrictions on a Dispatch Manager — Not available. The role is fixed; if the restriction is needed, evaluate whether they should be a Driver instead.