Report vehicle issues
Log vehicle issues in Upper under Fleet Operations > Issue Reports. Track each problem's type, priority, status, and the person assigned to handle it.
Issue Reports is where vehicle and field problems get captured for follow-up and maintenance. When a dent, breakdown, or missing piece of equipment turns up, you log it here with a type, a priority, and the person responsible — so nothing falls through the cracks.
Your workspace may show Technician/Service labels instead of Driver/Delivery. The label is configurable, so a field that reads "Assigned To" here works the same regardless of which set your account uses.
Where Issue Reports lives
In the left sidebar, open the Fleet Operations group and select Issue Reports. The page lists every issue you've logged, with a Total: N Issues counter, a Search box ("Search issues..."), a filter icon, and an Export button in the top-right.
The issues table shows these columns:
| Column | What it shows |
|---|---|
| # | Row number |
| ID | The issue's identifier |
| Title | Brief description of the problem |
| Vehicle | Which vehicle the issue is tied to |
| Type | Category of the problem |
| Priority | Colored badge — how urgent the issue is |
| Status | Colored badge — where the issue stands |
| Assigned To | Who's handling it |
| Action | Row menu (Edit, Delete) |
Report an issue
Open Issue Reports
In the left sidebar, go to Fleet Operations > Issue Reports.
Start a new report
Click the + button and choose Report Issue. (If you have no issues yet, use the + Log an issue button on the empty-state screen instead.)
Fill in the issue details
Complete the fields in the Issue Info section — see the table below. Title, Vehicle, and Issue Type are required.
Save
Click Save. The new issue appears in the table.
Fields on an issue report
| Field | Description |
|---|---|
| Title (required) | Brief description of the issue. Up to 200 characters. |
| Reported By | The person who discovered the issue (dropdown of users). |
| Assigned To | The person who should handle it (dropdown of users). |
| Vehicle (required) | Which vehicle has the issue (searchable dropdown). |
| Issue Type (required) | The category of the problem (see below). |
| Issue Description | A detailed description of what's wrong. |
| Issue Tags | Free-form tags for grouping. Press Enter, comma, or space to add each tag. |
| Issue Priority | How urgent the issue is. Defaults to Medium. |
| Status | Where the issue stands. Defaults to Open. |
Issue Type options: Vehicle, Driver, Route, Payload / Cargo, Software / Technical, Operational, Customer, Security, and Environmental / Sustainability.
Priority options: Low, Medium (default), High, Critical, Scheduled Maintenance, and Operational Suggestion.
Status options: Open (default), Pending, Triage, Backlogged, In Progress, Requires Update, In Review, Re-opened, Awaiting Parts, Awaiting Vendor, Monitoring, Escalated, Duplicate, Pending Review, Resolved, Completed, Closed, Won't Fix, and Canceled.
Set safety problems — brake noise, worn tires — to High or Critical and assign each one to a specific person. Priority shows as a colored badge in the table, so urgent issues are easy to spot, and an assignee means the issue never sits in limbo.
Import issues in bulk
If you're moving an existing log into Upper, you can import issues instead of typing them one at a time.
Open the import option
Go to Fleet Operations > Issue Reports, click the + button, and choose Import Issue Reports.
Map your columns and import
Match your file's columns to Upper's fields, then run the import.
The mappable fields are: Vehicle Name (required), Issue Title (required), Issue Type (required), Priority, Status, Reported Date, Description, Resolved Date, and Resolution Notes.
Track and resolve issues
Once issues are logged, the list view helps you stay on top of them:
- Filter — open the filter drawer to narrow by date range, Status, or Priority.
- Search — type in the search box to find issues by keyword.
- Edit or delete — use the ... menu at the end of any row.
- Export — use the Export button to pull the list out for review.
As work progresses, edit the issue and move its Status forward — for example from Open to In Progress to Resolved — so the log reflects reality.
Related
Log fuel reports
Log fuel reports in Upper to track fuel spend per vehicle and driver. Record volume, cost, odometer, and fill-up date, attach a receipt, or import in bulk.
Set up vehicle compliance alerts
Turn on Vehicle Compliance Alerts in Upper to get email reminders 30, 15, and 7 days before a vehicle's registration, insurance, or inspection expires.