Billing
Find your billing details, top up your SMS balance, and manage Marketplace add-ons in Upper Route Planner. Payments are processed securely through Stripe.
This section covers how billing works in Upper Route Planner: where to find your account's billing details, how the SMS balance and auto-recharge work, and the add-ons available in the Marketplace.
Payments in Upper are processed securely through Stripe.
This article uses Upper's default labels (driver, delivery). Your workspace may be set up to show Technician and Service instead — the wording is configurable, but the steps are the same.
Some billing details — including current plan names, pricing, included limits, free-trial terms, and the cancellation and refund process — are being confirmed and aren't published here yet. For anything not covered below, contact support@upperinc.com.
Start here
Where billing lives
Find the Billing page from the account menu, and the Marketplace under Manage.
SMS balance and auto-recharge
Top up the balance that powers customer text notifications.
Marketplace add-ons
See the add-ons you can enable for your account.
Multiple Email Notifications add-on
Send notifications to more than one email address per stop.
How billing is organized
Billing in Upper spans two places in the app:
- The Billing page, reached from your account menu, for your account's subscription and billing details.
- The Marketplace, under Manage in the left sidebar, for your SMS balance and optional add-ons.
See Where billing lives for how to open each one.
Questions about your bill
For questions about your plan, an invoice, a charge, or cancelling, contact support@upperinc.com.
View individual driver statistics
See per-driver stats in Upper: the Dashboard for trend metrics and the Route Plan Detailed Report for stop-by-stop history you can filter and export.
Where billing lives
Find your account's Billing page from the account menu and the Marketplace under Manage in Upper Route Planner.