Account
Manage your Upper Route Planner account: update your company profile, understand user roles, invite and manage users, set account defaults, and connect developers.
Your account is the shared workspace everyone on your team works in. From here you control your company details, who can sign in and what they can do, the default route and optimization settings that apply across the account, and how developers connect Upper to your other systems.
This section uses "driver" for the people who run your routes. Depending on how your workspace is set up, you may see "technician" instead — it's the same thing, just a label you can change. The same applies to delivery versus service.
Start here
Update your company profile
Edit your company name, website, industry, logo, and contact details from Update Profile.
User roles explained
What Admin, Dispatch Manager, and Driver can each do in your account.
Invite and manage users
Add people, assign roles, reset passwords, and deactivate users.
Configure user settings
Set account-wide defaults: units, optimization, and the default navigation map.
Developer and API access
Connect your systems with the API token and webhooks.
What lives where
| You want to… | Go to |
|---|---|
| Change your company name, website, industry, or logo | The Update Profile panel (profile menu, top-right) |
| Add a person, change their role, or reset a password | Manage > Users |
| Set account-wide defaults for units, optimization, and navigation | Manage > Settings > General > User Settings |
| Connect Upper to another system | Settings > Webhooks, or the Marketplace for store integrations |
Get help
- In the web app, open Help & FAQ in the left sidebar, or use the chat bubble in the bottom-right corner.
- Email the team at support@upperinc.com.
Update your company profile
Update your Upper Solo company profile from the Profile menu. Edit your name, phone, company name, website, industry, and logo. Email is read-only.
Update your company profile
Edit your company details in Upper Route Planner from the Update Profile panel — full name, email, phone, company name, website, industry, and your company logo.